The Challenge

When the IT manager of Lutheran Social Services (LSSSC) Philip Olinger started in the organization seven years ago, there was no IT department. Philip built the IT department and slowly expanded it. However, he couldn’t keep up with the growth on his own.

Being a non-profit organization, LSSSC receives funding through donations and grants. Due to this, they receive audit requests from various companies, government agencies, departments and more. They needed a way to keep track of everything so that they could instantly provide documentation when requested by other donors and grant organizations.

In addition to external audits, Philip’s team also needed this information to perform their everyday tasks. This is why they needed a robust IT documentation solution.

The Solution

Philip came across IT Glue by examining how others do their IT documentation and asset tracking. IT Glue exceeded Philip’s expectations.

The integrations available in IT Glue made it an excellent fit for LSSSC. By leveraging out-of-the-box integrations, including Meraki, Microsoft 365, Autotask, VSA, Unitrends and Spanning, LSSSC was able to automatically track their assets and licenses.

Since automation is an essential requirement for the company, they also utilize the IT Glue automation engine, Network Glue. This enabled them to see their hybrid environments, including Azure and Active Directory users, security groups and domain controller details. In addition, the company finds it highly beneficial to have a network diagram to visually see how the network looks and how the devices and ports are connected.

The Results

During grant and donation audits, LSSSC must provide proof of purchase and documentation on what assets they have deployed, where they are and who is using them. Earlier, they used to send just the invoices and hoped the audit team was okay with it. However, it now takes just 10 minutes for the IT team to run a report in IT Glue when the audit team asks for it.

IT Glue was also an excellent resource for the company’s internal IT team to quickly review information and complete tasks. Most importantly, IT Glue gives them the confidence that they now have a centralized IT documentation system at their disposal and can use it to pull up information whenever they want.

IT Glue is currently the asset and license tracking solution for LSSSC. However, Philip is aware that IT Glue can do a lot more. The company is also looking to document passwords and processes in IT Glue since they currently reside in their technicians’ minds.

Philip says, “For anyone looking to implement IT Glue, I recommend looking at your integration order carefully to get the most out of IT Glue. Start with your endpoint management and service desk, and then add additional integrations to enrich your information.”