IT Glue for IT Departments

“Before coming to my current organization, I worked for multiple MSPs, and documentation is non-negotiable. I have used other documentation tools, such as Confluence, but IT Glue is far more superior. It is intuitive and easy to use. Even if you don’t know what you are looking for, you can find what you need. It is that intuitive. We have multiple locations and we don’t have technical personnel on each site. IT Glue allows us to take a proactive approach, so if there’s an outage, we can assist quickly instead of hunting things down. IT Glue helps us with future-proofing our documentation and meeting audit requirements.

“All of my data used to be spread out in various places, it was disjointed and not relatable between assets. With IT Glue, features such as Flexible Assets and Procedures have been helping to get information quickly and fully to a new technician.

“Before, we tracked a handful of things via Excel spreadsheets, but for the most part we didn’t track anything. This resulted in a lot of issues regarding asset management and license tracking. IT Glue is a name I’ve heard bounced around the industry, always with a positive tone. I looked at your solution along with a few open-source alternatives. You offer a clean interface, great documentation and your product stays up to date. The final selling point was the Network portion, allowing us to map out our infrastructure. We now have a central location to store procedures and valuable asset information. Overall, it wasn’t about saving time, it was to provide more organization.”