Documentation Blog
Stay in the know on IT Glue’s feature releases, industry news, and expert advice for IT service providers on how you can grow and optimize your business.
January 11
2017
MSP Security: Top Security Threats for 2017
BY IT Glue
The statistics regarding information security are alarming. PwC reported that in 2016, there was a 38% increase in information security
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December 29
2016
How MSPs Achieve Great Service Level Agreements
BY IT Glue
In this guest post, Todd Kane, President of Evolved Management Consulting, takes a look at how best in class MSPs
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December 15
2016
MSP Finance: Managing by Margin
BY IT Glue
Pricing is one of those delicate balancing acts -- you want to price high enough to make money, but low
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December 13
2016
MSP Strategy: Differentiation
BY IT Glue
As the MSP business gets more competitive, it is important to start thinking about how you can differentiate your business
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December 6
2016
MSP Finance: The End of Receivables
BY IT Glue
One way to frame accounts receivable (A/R) is that they are money you have earned but not yet received. This is an
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November 29
2016
MSP Sales: Creating Customer Personas
BY IT Glue
There’s marketing, and then there’s selling. And selling is about people, about building trust and forming a relationship that will
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November 28
2016
MSP Sales: 4 Rules for Making Your First Sales Hire
BY IT Glue
How many hats are you wearing right now? Three? Four? When you first start out, wearing so many hats is
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October 24
2016
IT Glue and NinjaMSP: Eliminating Complexity for the MSP (Recording)
BY IT Glue
According to a study carried out by IDC, "wasted time costs $19,732 per information worker per year, a loss of
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October 19
2016
MSP Sales: Documentation as a Sales Wedge
BY IT Glue
What do you and your competitors have in common? Chances are pretty good that the answer is “a lot.” So,
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September 26
2016
MSP Onboarding: How Documentation Makes Onboarding Staff Easy
BY IT Glue
In the previous article in our onboarding series, we discussed best practices for onboarding new employees. But there is no
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