Transforming IT Documentation With Cooper Copilot

*Blog originally published on June 12, 2024

**Updates published on October 25, 2024

Welcome to the era of Cooper Copilot, a revolutionary AI engine poised to transform the landscape of IT documentation and the power it can bring to IT teams. This blog post dives deep into Cooper Copilot, showcasing how it eliminates manual processes, enhances accuracy and boosts efficiency. Through specific use cases and real-world applications, we’ll demonstrate the tangible benefits of this innovative tool.

Meet Cooper Copilot: Your new documentation superpower

Cooper Copilot for IT Glue is an advanced, AI-driven tool that brings automation, precision and efficiency to IT documentation. Leveraging natural language processing (NLP), generative AI, machine learning and intelligent algorithms, Cooper Copilot stands as the first of its kind, fully developed in-house to meet the unique needs of IT professionals.

Developing a high-quality AI feature like Cooper Copilot isn’t an overnight endeavor. It requires a clear goal, business outcomes and high-quality data. When we think about how to incorporate intelligence within IT documentation, we consider how IT Glue can assist your team throughout the entire documentation lifecycle. This foundation ensures that Cooper Copilot provides meaningful, accurate and actionable insights and automations.

Automated, intelligent asset relationships: Cooper Copilot – Smart Relate

One of Cooper Copilot’s standout features is Smart Relate, which automates the documentation of asset relationships. This refers to the ability to link, view and click on any assets related to the one you are currently viewing in IT Glue, all from the same pane. As IT environments grow, manually creating and updating these relationships becomes increasingly burdensome and error-prone.

Cooper Copilot solves this by automatically suggesting and forming asset relationships, like linking a password asset to a user’s device with just a click. Also, Smart Relate automatically deletes outdated relationships it created, ensuring your documentation always accurately reflects the current connections between assets in any IT environment.

On average, mature IT Glue accounts form around 14,000 relationships, highlighting the significant time savings and error reduction this feature provides.

Harnessing Smart Relate for swift issue resolution

Interconnected documentation helps you quickly identify the root causes of issues and highlights any linked assets that should be checked, reducing downtime. With Smart Relate, all relevant information is always up to date and easily accessible, saving you from time-consuming searches.

When one asset causes an issue, any related assets that might also be affected will be clearly visible in a single view. This ensures the technician won’t overlook any linked assets, even those they may not know about, allowing them to address all potential problems upfront and prevent future delays from additional tickets caused by the same issue.

In addition to identifying, suggesting and creating relationships between core IT Glue assets, Smart Relate has evolved to automatically document relationships between Microsoft users and their Intune devices without any additional clicks.

Similarly, Smart Relate is equipped to instantly create relationships between Datto Networking Access Points to the Wireless Networks they belong to, and Datto BCDR Appliances to Agents.

Seamless IT infrastructure management: Cooper Copilot – Smart Create

Smart Create is another powerful feature of Cooper Copilot, intelligently organizing and summarizing IT information. Using AI, it provides a clear overview of specific functions of an IT environment through flexible asset templates. These templates bring together critical assets already documented inside IT Glue so you can click and view additional related assets from one place.

Harnessing Smart Create for maximizing personnel ROI

Consolidating IT information into a Flexible Asset template ensures all critical data for a specific concern is available in one organized view. This is especially useful for new technicians who are less familiar with the IT environments or for dynamic organizations with limited resources that struggle to keep large amounts of data organized. For example, instead of manually gathering backup health data from various sources, Smart Create automatically compiles it into a single, easy-to-navigate tab, enabling technicians to spot potential issues before they escalate.

By providing comprehensive, structured views of the IT ecosystem, Cooper Copilot – Smart Create significantly enhances technician productivity. For example, when setting up a new network, Smart Create can automatically document Wi-Fi credentials and create wireless flexible assets, eliminating the need for manual data entry. This integration extends to automatic updates, ensuring documentation remains current and reducing the risk of stale information.

Clutter-free documentation: Cooper Copilot – Smart Assist (NOW LIVE – October 2024)

Smart Assist helps users manage and maintain their documentation by keeping it organized, up to date and clutter-free, ensuring the entire team can rely on its accuracy without needing to double-check. It supports this in two key ways:

1. Cleaning up stale assets: Smart Assist identifies outdated items like documents, passwords or configurations. It flags documents that haven’t been viewed or modified in a long time, highlights duplicates, and marks expired documents for quick and efficient cleanup.
2. Replicating proven processes: Smart Assist also identifies documentation frequently used by your team and allows you to easily copy and apply it across other organizations. This ensures successful processes can be reused across multiple organizations, saving time and eliminating the need to reinvent the wheel or go through trial and error with new processes.

Harnessing Smart Assist for documentation audits

Maintaining clutter-free, up-to-date documentation ensures compliance and simplifies audits. Cooper Copilot’s Smart Assist feature helps by keeping your information accurate and relevant — critical for regulatory reviews and internal audits. By effectively managing your documentation, your IT team can focus on solving problems and supporting your organization. Smart Assist highlights important, frequently used documents and tracks their usage, allowing you to streamline processes and boost efficiency.

Final Thoughts: Embracing the future of IT documentation with Cooper Copilot

Cooper Copilot for IT Glue represents a significant leap forward in IT documentation, bringing automation, precision and efficiency to the forefront. By leveraging AI technologies, Cooper Copilot transforms how IT teams handle documentation, from automating asset relationships to intelligently summarizing critical information and managing documentation clutter.

Start harnessing the power of Cooper Copilot today with a free demo and experience a new level of productivity and accuracy in your IT operations.