Documentation Blog
Stay in the know on IT Glue’s feature releases, industry news, and expert advice for IT service providers on how you can grow and optimize your business.
December 6
2016
MSP Finance: The End of Receivables
BY IT Glue
One way to frame accounts receivable (A/R) is that they are money you have earned but not yet received. This is an
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November 29
2016
MSP Sales: Creating Customer Personas
BY IT Glue
There’s marketing, and then there’s selling. And selling is about people, about building trust and forming a relationship that will
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November 28
2016
MSP Sales: 4 Rules for Making Your First Sales Hire
BY IT Glue
How many hats are you wearing right now? Three? Four? When you first start out, wearing so many hats is
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October 24
2016
IT Glue and NinjaMSP: Eliminating Complexity for the MSP (Recording)
BY IT Glue
According to a study carried out by IDC, "wasted time costs $19,732 per information worker per year, a loss of
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October 19
2016
MSP Sales: Documentation as a Sales Wedge
BY IT Glue
What do you and your competitors have in common? Chances are pretty good that the answer is “a lot.” So,
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September 26
2016
MSP Onboarding: How Documentation Makes Onboarding Staff Easy
BY IT Glue
In the previous article in our onboarding series, we discussed best practices for onboarding new employees. But there is no
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September 22
2016
MSP Culture: Building a Documentation Culture
BY IT Glue
So you’re on board with documentation. We ♥ documentation, so we know all about that. But even when MSPs understand
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