Sneak Peek: 2024 State of IT Report
BY IT GLUE | July 19, 2024
Get ready to dive into the future of IT with our upcoming 2024 State of IT Report. The report is based on insights from nearly 1,000 IT professionals around the globe and offers a comprehensive look at the current state and future trends of IT. We’re excited to share some initial findings to spark your interest. Here’s a preview of what’s to come:
Time is of the essence
In today’s fast-paced world, end users are more demanding than ever, expecting swift and efficient IT services. Our survey reveals that 74% of IT professionals noticed a significant increase in user expectations for faster ticket resolution over the past five years. To meet these demands and stay competitive, IT teams must leverage tools that enhance efficiency, such as integrated IT stacks, automation and artificial intelligence (AI). Over 55% of respondents highlighted the importance of easy access to IT documentation for improving ticket resolution times. Additionally, about 31% of respondents said end users now expect almost instant resolution, and around 48% cited faster, easier ticketing interfaces as crucial to delivering swift service to end users.
The documentation dilemma
Inconsistent and incomplete IT documentation remains a significant challenge for IT professionals. Information sprawl and knowledge loss caused by employee turnover are the most frequent causes. This issue impacts knowledge retention, ticket resolution times and the onboarding/offboarding process. Just under 60% of respondents struggle with incomplete or inaccurate documentation, making it the top challenge for the second consecutive year. When performing tasks without proper documentation, two-thirds of respondents reported inconsistent procedures and outcomes, and 54% noted that documentation challenges adversely affect ticket resolution times. The value of an intelligent, structured IT documentation tool has never been greater.
Missed opportunities in IT strategic planning
Our findings show that a large portion of IT professionals are not conducting regular technology assessments or IT strategic planning, missing out on opportunities for growth and improvement. The primary barrier? Prep time constraints, cited by over one-quarter of survey respondents. This is a significant issue, as an estimated 35% of respondents do not currently conduct technology assessments, an increase from last year. A feature like Integrated Executive Summary in myITprocess could make the quarterly business review (QBR) process much easier for IT professionals. This tool streamlines data gathering, allows for personalized report customization and ensures that all reports maintain a consistent, professional look, allowing IT professionals to more effectively highlight their successes and reinforce the crucial role they play in their clients’ IT strategies.
Cybersecurity: The ever-present challenge
Cybersecurity continues to dominate as the top concern for IT professionals, whether they are managing their own infrastructure or supporting clients. A striking 74% of respondents identified cybersecurity as the top IT problem or service need for their clients. Looking ahead, 52% anticipate managing cybersecurity risks as a major challenge in the coming year. Additionally, budget constraints (35%) and recruiting skilled IT staff (32%) were also highlighted as significant challenges.
The rise of AI
AI is rapidly emerging as a top priority for IT departments, reflecting its potential to revolutionize IT operations and enhance productivity. Our survey shows that 34% of respondents expect AI to be one of their top priorities in the next 12 months. Improving IT security (36%) and increasing productivity through automation (35%) are also high on the priority list for many IT professionals. Time-saving and accuracy-boosting AI tools like IT Glue Copilot will be invaluable for IT professionals in the coming years, as they eliminate manual processes, enhance accuracy and boost overall efficiency.
Discover more with IT Glue
Stay tuned for the full 2024 State of IT Report, launching in August. In it, we will dive deeper into these insights and explore the strategies IT professionals are adopting to navigate these challenges. In the meantime, see how IT Glue can streamline your operations and boost efficiency by requesting a demo.
