Documentation Blog

Stay in the know on IT Glue’s feature releases, industry news, and expert advice for IT service providers on how you can grow and optimize your business.

April 5
2017

Service Desk:  How to Handle After Hours Support

BY IT Glue
When your best client texts you in the middle of the night with a crisis, you know you’re going to
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March 28
2017

4 Ways the Service Desk Contributes to Profit

BY IT Glue
It’s intuitive, really. The service desk is where much of an MSP's resources are used, in particular the human resources.
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March 17
2017

IT Glue Announces SOC 2 Compliance

BY IT Glue
Big news today: IT Glue is now SOC 2 compliant. SOC 2 compliance means that third party auditors have verified
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March 15
2017

The Paperless Office has Arrived

BY IT Glue
For years, the paperless office has been like the sasquatch. You’d hear about it and read about it, but nobody
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March 13
2017

8 Tips from the IT Glue Success Team for a Better User Experience

BY IT Glue
Every day, the Partner Success team at IT Glue knocks out tickets, and helps onboard new clients. They know the
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March 8
2017

MSP Exit Strategy: Maximizing Valuation

BY IT Glue
What defines a great MSP? If you’re thinking people, you’re only part way there. A great MSP is also defined
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March 2
2017

The Importance of Data Resilience

BY IT Glue
When major cloud infrastructure outages occur, the thoughts of IT pros will naturally turn to the resiliency of their cloud
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March 1
2017

IT Glue Announces the Acquisition of Monkey Box

BY IT Glue
IT Glue™ is excited to announce the acquisition of Monkey Box. The founder of Monkey Box, Luis Giraldo, joins IT
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February 23
2017

MSP Best Practices: Towards a Standardized Stack

BY IT Glue
At IT Glue™, we’re committed to helping you run the best MSP possible. It’s our mission. We come from an
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February 21
2017

Feature Release: Word Doc Importer

BY IT Glue
IT Glue™ is excited to announce the release of support for bulk importing Word documents. This solves a major pain
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