This powerful new feature provides IT teams with comprehensive visibility into their endpoint backups, reducing downtime and helping to keep data protected and easily restorable. Along with Datto SaaS Protection and Datto BCDR, the Datto Endpoint Backup integration creates a complete backup documentation solution within IT Glue. This ensures your environment is protected and running smoothly, no matter the circumstances.

Reduce downtime by troubleshooting faster

When backups fail, the ability to quickly troubleshoot the issue is critical to minimizing downtime. With IT Glue’s new Datto Endpoint Backup integration, your team can now access vital endpoint backup details alongside existing endpoint information from your PSA, RMM and network monitoring tools — all within one pane of glass. Having everything in one place allows your technicians to spot and resolve backup issues faster, even though backup platforms are not accessed daily.

Key benefits include:

• Single view: Easily check the last backup time, backup status, total protected volume and screenshot verification from one interface.
• Integrity validation: Instantly validate the backup integrity with a screenshot and timestamp to confirm that the backup is bootable.
• Historical backup summary: Access the last 10 backups at a glance to ensure continuous success and gain peace of mind with a full backup history.

By bringing endpoint backup information into IT Glue’s documentation platform, your team can troubleshoot faster, resolve issues more efficiently and minimize downtime when backup problems arise.

Compliance and maintenance of endpoints through audits and reporting

Endpoint maintenance and compliance are essential for managing a secure IT infrastructure. With the Datto Endpoint Backup integration, IT Glue enhances your ability to perform thorough audits and generate reports across all client endpoints. IT teams can now have a holistic understanding of backup health throughout their entire client base and can perform global exports for comprehensive backup status reporting.

From the organizational list view, you can:

• Seamlessly audit endpoint backup statuses, protected volumes and subscription statuses.
• Easily identify any gaps in backup coverage across your clients, ensuring proactive maintenance and compliance.

This integration ensures that you can maintain a consistent backup strategy across all endpoints, keeping your clients’ data protected and their systems secure.

Unlock complete confidence in endpoint backup management

With the Datto Endpoint Backup integration for PCs, IT Glue empowers IT teams to troubleshoot and maintain their endpoints with greater confidence. Having readily available backup details ensures that your data is always secure, and any issues can be swiftly addressed. This integration is another step toward making IT Glue a comprehensive platform for managing and protecting your IT environment.

For a step-by-step guide on setting up the Datto Endpoint Backup integration, visit our Knowledge Base article.

Ready to see IT Glue’s powerful documentation in action? Get a demo now.

The post Introducing IT Glue’s Integration With Datto Endpoint Backup for PCs appeared first on IT Glue.

Now, IT Glue is all set to take the value of Datto SaaS Protection + to the next level and enable MSPs to enhance their service offerings even further. We are excited to introduce a new feature in IT Glue, Datto SaaS Protection User Insights, which will deliver real-time updates on Microsoft 365 and Google Workspace backups within IT Glue. This latest innovation redefines how IT professionals manage and protect their clients’ everyday operational continuity with comprehensive backup insights.

Datto SaaS Protection User Insights: Safeguard users’ daily productivity with at-a-glance backup details

Without easy access to backup information, IT pros can struggle to stay ahead of potential risks, leading to security vulnerabilities in client environments. This, in turn, affects end-users’ ability to continue daily operations since uninterrupted access to calendars, files and communications is critical for their day-to-day tasks. To avoid such unexpected disruptions to their clients, IT pros must have complete visibility into the user protection status.

With Datto SaaS Protection User Insights in IT Glue, IT pros like you can tackle this challenge effectively. The feature brings Microsoft 365 and Google Workspace user information from Datto SaaS Protection + directly inside IT Glue — the documentation platform for your day-to-day functions — providing you with comprehensive visibility into your clients’ backup status.

By eliminating the need to toggle between multiple platforms, Datto SaaS Protection User Insights enables you to take swift action when necessary, considerably enhancing efficiency and security. Whether you need an organization-wide view or a detailed, user-level perspective, the feature provides an at-a-glance overview of which users and applications are protected, and which of those might be at risk. This granular visibility allows you to proactively manage data security, ensuring that every user is covered and that no detail slips through the cracks.

Streamline backup management and identify user protection status with ease

Datto SaaS Protection User Insights in IT Glue offers the following advantages:

• Quickly determine user protection status: Instantly see which users are not backed up within IT Glue, instead of manually searching through your backup portal. This streamlined approach saves you time and reduces the risk of overlooked vulnerabilities.
• Effortlessly provide backup for new contacts: An IT Glue administrator can easily review the contact list and identify the new contacts syncing via the Microsoft 365 integration but not backed up by Datto SaaS Protection +. They can then quickly enroll those users to provide immediate protection. Let’s say a new user was accidentally not backed up during the onboarding process; this helps you easily rectify that oversight.
• Complete backup health information in one pane: View Datto SaaS Protection + insights for all Microsoft 365 and Google Workspace tools like Mail, Calendar, Contacts and Drive, directly alongside your user documentation. This includes critical information such as:
  • Product type (Microsoft 365 or Google Workspace)
  • Protection status
  • Last backup time
  • Backup drive size
  • Mail backup size
  • Contact backup size
  • Calendar backup size

Get comprehensive backup visibility with centralized user information

Managing backups across multiple clients can get complex and time-consuming. However, with the Datto SaaS Protection + integration in IT Glue, you can achieve complete visibility seamlessly at both the global and granular levels.

In the global view, this integration provides an at-a-glance overview of backup status across all your clients, eliminating the need to manually check each client’s protection status, including the Backup Percentage, Backup Status, Service Health, Cover and Sync Status across all clients. Think of it as a “mini audit” that offers a snapshot of your entire client base’s data security. You can also leverage the global export functionality to quickly review backup health details across all clients and identify all unprotected users.

Additionally, you can view more detailed backup insights on a per-organization level, for more specific Google Workspace or Microsoft 365 backup status information. This includes critical details, such as the number of protected seats per application.

Consolidating backup documentation within IT Glue allows you to be proactive rather than reactive. Since the failed backup status is visible along with other information, an IT Glue administrator can quickly spot a contact with a failed backup status while going through the contact list. This allows them to promptly address the issue before it escalates into a bigger problem. Such a streamlined approach ensures that you can address potential vulnerabilities before they impact your clients.

Seamlessly manage your SaaS backup documentation with IT Glue

As SaaS data security becomes a growing concern, having complete visibility and control over your SaaS backups is not a luxury but a necessity. With the integration of Datto SaaS Protection User Insights into IT Glue, IT pros like you can now seamlessly access your SaaS backup information along with all the other mission-critical IT information. This powerful feature empowers you to proactively manage backups, address vulnerabilities and protect your clients’ critical data and daily productivity with unparalleled efficiency.

Learn more about this feature at this Knowledge Base link.

IT Glue is an award-winning, SOC 2 Type II compliant documentation management platform designed to streamline your IT operations and optimize your IT environment. Powered by its AI engine, Cooper Copilot, IT Glue seamlessly adapts to your unique documentation needs and elevates your IT documentation so your team has access to the information they need when they need it.

Want to discover how to simplify your IT management and unlock the exponential efficiencies of your IT environment? Get a demo now.

The post Protect User Productivity and Data With Backup Documentation in IT Glue appeared first on IT Glue.

This quarter, our product innovation focused on these key themes: Foundation, Business Continuity, Intelligence, Service Delivery, Automation and Client Collaboration.

Let’s dive into the details! You can also view the recording of the IT Operations Q3 Product Update HERE.

IT Glue’s suite of solutions

IT Glue has been a pioneer in IT documentation since day one. The platform has helped thousands go from disorganized spreadsheets to a central pane, and now, we are taking the lead in making your documentation intelligent.

In the same way IT documentation cannot succeed in a silo, IT Glue’s superpowers shine with our suite of products. Here is how each of our add-on solutions can help take your IT operations to new heights:

• IT Glue: Centralizes and secures your IT documentation so that you can turn information sprawl into actionable insights.
• Network Glue: Streamlines device and user documentation, automating mundane everyday tasks.  
• MyGlue: Provides secure password management and seamless knowledge collaboration with end users.
• myITprocess: Streamlines IT strategic planning and QBRs so that you can nurture client relationships and unlock new revenue streams.

Foundation

The core of IT Glue is to help you be more efficient in your day-to-day operations. We continuously update and improve our platform to keep up with your evolving business needs, allowing IT technicians to spend less time searching for information and more time on what matters most – your customers.

• NOW LIVE! SSO Role-Based Control: When onboarding a new user to IT Glue, ensuring correct permissions is crucial. That’s why we introduced SSO Role-Based Control earlier this year. This feature automatically matches IT Glue permissions with your SSO provider group permissions, eliminating manual work. Any changes in user permissions in SSO are automatically reflected in IT Glue, ensuring security and simplifying user onboarding.
• NOW LIVE! Microsoft Integration – Location Disablement: We recently enhanced our Microsoft integration to streamline your operations, knowing that most users rely on Microsoft products. If you avoided enabling this integration due to location sync issues, now is the perfect time to reconsider. Microsoft Locations are now optional, allowing you to opt-out while still benefiting from valuable features like license tracking and user auto-documentation.

• NEW! Password Policy Enforcement: IT Glue is most valuable when everything, including shared passwords, is securely documented. With rising cybersecurity threats, it’s crucial to ensure your password manager helps you effortlessly meet compliance standards. Recently, we introduced the ability to enforce password policies in IT Glue. Now, you can easily generate passwords that align with your business policies, choosing password type, character length and complexity to keep your data secure.
• COMING SOON! IT Glue Search Improvements: IT Glue is the only documentation solution with true global search, allowing you to easily find anything, from anywhere. As IT Glue has grown and your data has expanded, we’ve heard your feedback on how search could be improved. We’re actively working on a search enhancement project to ensure faster, more responsive and more reliable results that meet your expectations. This project involves updating our infrastructure and we’re committed to delivering these improvements soon.
• COMING SOON! Activity Logs Improvements: As your team grows, so does your activity log data, which is crucial for account security and audits. Larger accounts, especially those with IT Glue since 2016 or 2018, or fast-growing MSPs, often face challenges accessing older logs. We’ve thoroughly investigated this issue and are excited to announce that, starting in Q4, you’ll have uninterrupted access to all activity logs, no matter how far back you go, without performance issues.
• COMING SOON! Asset Type Selection for Runbook Generation: Another key feature of IT Glue is the ability to share documented data with your clients, often through Runbooks. We understand the need to exclude certain assets or archived items when exporting this data. That’s why we’re actively working on a feature that will allow you to select which asset types to include in your Runbooks, giving you full control over what you choose to showcase and include in Runbooks.
• COMING SOON! Mobile App Improvements: The big advantage of IT Glue is accessibility to mission-critical data, even on the go. If you lose internet on your work laptop, you can easily access IT Glue on your phone to find what you need. We’ve heard your feedback about mobile app issues and are actively working on an update. This will include design improvements, better navigation and the ability to access documents within the app. Some of these enhancements will be available as soon as September.

Business continuity

Maximizing profits and ensuring success means minimizing downtime. Whether facing structural changes or unforeseen events, you must keep operations running smoothly.

• NOW LIVE! Cross-Account Migration: Mergers and acquisitions offer financial benefits, but they also require significant work, time and resources to merge structures, technology, processes, culture and documentation. This process is often disruptive, but at IT Glue, we’ve developed a cross-account migration service to streamline this process. We help and guide you to seamlessly merge data, preserving asset relationships, tags and document structures, removing the administrative burden and allowing you to focus on more critical post-acquisition tasks.  
• NOW LIVE! Offline Mode for Passwords: With IT Glue’s Offline Mode for passwords, your team has secure 24/7 access to passwords, even during emergencies or maintenance, while preserving all security controls. We strongly recommend enabling this feature now, as it requires an internet connection for setup — waiting until an emergency is too late.
• COMING SOON! Password SafeShare: Later this year, we’re introducing the Password SafeShare feature, allowing you to create time-sensitive, fully encrypted, password-sharing links with control over who can access them. You’ll also have the option to automatically delete shared passwords from IT Glue if storing end-user passwords conflicts with your company policy.

Intelligence

In today’s tech-driven era, IT professionals need more tools and data than ever to do their jobs. This often leads to information sprawl and noise, making it challenging to stay organized. That’s why we’re enhancing IT Glue with true intelligence to connect the best parts of your IT environment for incredible accuracy and efficiency.

• COMING IN Q3! IT Glue and Datto Endpoint Backup Integration: Starting in September, IT Glue will integrate with Datto Endpoint Backup, offering enhanced visibility into your clients’ device backup status, last backup, subscription details, protected volumes and more. This integration will help streamline audits and speed up ticket resolution with comprehensive device backup documentation next to the rest of your information.
• COMING IN Q3! IT Glue and Datto SaaS Protection User Insights: Last year, we launched a Datto SaaS Protection integration for M365 and Google Workspace to bring in user backup information at the organization level. We’ve now enhanced this integration by adding detailed user backup information, such as last backup time, mail backup size and contact backup size, to help you safeguard user data and improve backup visibility.
• NOW LIVE! Cooper Copilot Smart Relate: With Smart Relate, Cooper Copilot for IT Glue automatically detects and suggests relationships between core assets. You can approve or decline these suggestions, and as you use IT Glue, Cooper Copilot will learn and improve, becoming smarter with each interaction.
• NOW LIVE! Smart Relate – Microsoft Users to Intune Devices: Earlier this year, we launched Smart Relate with targeted use cases. IT Glue now automatically detects which user belongs to which Intune device, creating relationships for you. When a contact leaves a company, Smart Relate automatically removes the relationship, eliminating the need to search in Entra ID and speeding up ticket resolution.
• NOW LIVE! Cooper Copilot Smart Create: Smart Create is another powerful feature of Cooper Copilot, which intelligently organizes and summarizes IT information. It provides a clear and concise overview of the IT environment through flexible asset templates automatically created by AI. Consider the task of compiling backup health across your IT environment. Instead of sifting through multiple pages and platforms, Smart Create automatically consolidates this information into a single, easy-to-navigate tab. This proactive approach allows technicians to identify potential issues before they escalate.
• NOW LIVE! Smart Create – Datto Networking Wireless Network: Traditionally, setting up a new network required manual documentation of Wi-Fi details, creating a wireless asset and tagging relevant information. With Smart Create, IT Glue now automatically generates a Flexible Asset that shows the network environment, eliminating the need to manually copy data already available in the networking interface.
• NEW! Smart Create – Datto BCDR Backup Health: We’ve now launched a Backup flexible asset through the Datto BCDR integration. This new feature is designed to streamline the backup health audit process for your team. It enables quick reviews of agents with failed backups, protected and unprotected disks, total disk space usage, appliance warranty status and overall system health — either by organization or globally. With this tool, you can proactively identify unprotected volumes, ensuring your clients’ continuity and safeguarding your reputation from potential risks.
• COMING SOON! Smart Create – Datto RMM Software Asset Tracker: Maintaining a comprehensive and accurate view of application deployment across all devices is time-consuming, especially with ongoing changes. Fortunately, starting in September, through Smart Create, IT Glue will automate the Licenses Flexible Asset, showing which applications are installed on each device. This ensures you always have up-to-date data and can quickly audit all clients to ensure devices are running only approved applications.
• COMING IN Q3! Cooper Copilot Smart Assist: After creating documentation, keeping it up to date becomes increasingly challenging as your team grows. To address this, we’re introducing Smart Assist, a Cooper Copilot feature. Smart Assist will help you identify and clean up stale assets, like documents, passwords and configurations, with ease through global views and bulk actions. Smart Assist will also intelligently highlight and surface the most used and valuable documentation to your team. Launching in September, Smart Assist will first be available for documents.

Automation: Network Glue

With increasing demands from end users, it’s crucial to automate tedious tasks and manual labor to focus on strategic initiatives. IT Glue’s automation engine, Network Glue, takes care of these tasks to give you more time back.

• COMING IN Q4! BitLocker Key Auto-Documentation: In emergencies, it’s crucial to keep your assets safe and accessible. Coming in Q4, Network Glue will introduce BitLocker Key auto-documentation. This feature automatically syncs BitLocker Keys from Intune devices, ensuring your sensitive data remains secure and easily accessible with IT Glue. With this automation, IT Glue administrators can effortlessly manage BitLocker keys, enhancing control over device security and minimizing the risk of unauthorized access.
• NOW LIVE! Automated Password Rotation: Regularly changing passwords is a simple yet powerful security measure. With Network Glue, your team can easily rotate Active Directory, Microsoft Entra ID and Microsoft 365 passwords directly from IT Glue, ensuring they are never outdated. You can do this manually on-demand, such as during user offboarding, or set up scheduled rotations to maintain higher compliance standards.
• NOW LIVE! Per Organization Password Rotation Scheduler: We recognize that different clients have varying compliance requirements. That’s why, with Network Glue, you can now set a password rotation schedule for each organization. Once enabled, this feature automatically tracks and updates Admin and User passwords, eliminating the need for manual management.
• COMING SOON! Local Password and Service Accounts Password Rotation: We’re making IT Glue your one-stop solution for all password rotation needs. Later this year, you’ll be able to rotate admin and service account passwords directly within IT Glue, eliminating the need for third-party tools.

Service delivery

To ensure your team is as efficient as possible, documentation must be available at your fingertips within the core tools you use to troubleshoot and work on tickets.

• NOW LIVE! IT Glue Password Insertion with Datto RMM and VSA: With Datto RMM and VSA, your team can now search and inject IT Glue passwords directly into remote control sessions, on top of instantly accessing IT Glue documentation, in the same pane. This streamlined access to data saves valuable minutes during each session, allowing your team to focus on successful ticket resolution.
• NOW LIVE! IT Glue Auto-Suggested Documents and Passwords in Autotask and BMS: We want to ensure IT Glue information is readily available for your techs right next to their tickets. With Auto-Suggested IT Glue Documentation in Autotask and BMS, you can view IT Glue Passwords, Flexible Assets, Documents and Checklists automatically suggested inside an Autotask or BMS ticket, allowing technicians to resolve issues more efficiently by having the information they need right at their fingertips.

• COMING SOON: Cooper Copilot for BMS: We’re excited to announce three upcoming AI-driven Cooper Copilot product updates for BMS: Smart Ticket Summary, Smart Writing Assistant and Smart Ticket Resolution. With Smart Ticket Resolution, AI automatically generates structured IT Glue checklists based on the steps taken to resolve a ticket. These checklists are seamlessly integrated into your IT documentation, ensuring that similar issues are handled efficiently in the future. Smart Ticket Summary simplifies your workflow by generating clear, concise summaries of complex email threads, so you can quickly grasp the key points and decisions without wading through endless messages. Finally, Smart Writing Assistant helps technicians create user-friendly, non-technical summaries for customers, ensuring that solutions are communicated clearly and effectively, strengthening customer relationships and reducing confusion.
• COMING SOON: BMS Collision-Free Ticketing: Our upcoming BMS Collision-Free Ticketing feature is designed to enhance collaboration in complex IT environments. This feature provides real-time visibility into who is currently working on a ticket, ensuring that your team members can see exactly who’s interacting with it at any moment. With this clarity, you can avoid duplicating efforts, prevent missed steps and resolve complex issues faster, all while keeping everyone aligned and on the same page.

Client collaboration

Elevate your customer relationships with MyGlue for day-to-day collaboration and myITprocess for assessing clients’ technology risks and conducting QBR meetings for guaranteed project approvals.

• NEW! Device Lifecycle Management: The Device Lifecycle Management feature in myITprocess simplifies asset management and ensures your devices stay up to date with ease. This highly anticipated feature allows you to seamlessly track device warranty statuses, so nothing slips through the cracks. With automated warranty tracking and management, you can say goodbye to manual tasks. The Device Lifecycle Management feature now integrates with Cisco Meraki, Lenovo, HP, and Dell, helping you and your clients manage device lifecycles effortlessly. Later this year, we’ll expand these integrations to include Sonicwall, Fortinet, Ubiquiti and more, giving you a complete view of the device lifecycle and eliminating the need for third-party solutions.
• NOW LIVE! Integrated Executive Summary: myITprocess has recently introduced Integrated Executive Summary, a powerful feature designed to simplify the reporting process for MSPs. This tool streamlines data gathering, allows for personalized report customization and ensures that all reports maintain a consistent, professional look. Today, myITprocess’ Integrated Executive Summary integrates with a wide range of tools, including Autotask, BMS, Datto RMM, Network Detective Pro, KCM, Datto BCDR, endpoint backups and many more, ensuring that all the reports you need are at your fingertips. With these integrations, the data in myITprocess’ Integrated Executive Summary is always up to date through automated processes, eliminating the need for manual data gathering. Recently, we launched an integration with Graphus, and BullPhish ID will be included next, further expanding the capabilities of myITprocess.
• COMING SOON! QBR Builder: After gathering all the data from multiple solutions, creating budgets and roadmaps for various projects, and adding important updates on progress you’ve made, organizing all of this information you need to share during your QBRs with clients is time-consuming and resource-intensive. Turning it into a client-facing report is a huge challenge for many MSPs — especially when the data is stored in various disconnected sources and mismatched formats. Understanding this pain point, we’re excited to announce that in 2024, myITprocess will launch a report builder that allows you to consolidate and organize data exactly how you want, making it easy to share with your clients.

Interested in learning more about myITprocess? Get a demo and take your QBRs to the next level HERE.

By leveraging these innovations, IT Glue continues to enhance your IT documentation experience, providing smarter, more efficient and highly integrated solutions to meet your evolving needs. Stay tuned for more updates as we continue to innovate and improve your IT operations.

Interested in learning more about IT Glue? Request a 1:1 call with a documentation specialist today.

The post IT Operations Q3 2024 Product Update Webinar Summary appeared first on IT Glue.

Due to poor documentation practices, many IT professionals find themselves caught in a loop of trying to locate essential data every day. This not only hinders productivity but also jeopardizes competitive edge and client relationships. Fortunately, businesses and managed service providers (MSPs) can tackle this challenge by implementing an effective IT documentation strategy.

In this blog, we’ll share five actionable tips to reduce time wastage to enhance your IT department’s efficiency and productivity. But before we transform those wasted minutes into valuable opportunities, let’s explore what IT documentation is and why it is so crucial for IT teams.

What is IT documentation?

IT documentation refers to the comprehensive collection of information about an IT infrastructure. This crucial data empowers IT teams to execute processes efficiently, troubleshoot issues and continuously enhance their knowledge base. With proper documentation, your team can access the right information at the right time, eliminating the need to reinvent the wheel for every task. This ensures smoother operations, faster problem resolution and a drastic boost in overall productivity.

Why should you prioritize documentation in your IT environment?

Prioritizing IT documentation is essential for both businesses and MSPs looking to streamline workflows, preserve organizational knowledge and enhance overall efficiency. Here are five key reasons why documentation should be a top priority for you:

• Streamlines workflows: Documented procedures allow technicians to follow standardized steps, improving consistency and eliminating workflow inefficiencies.
• Preserves organizational knowledge: Proper documentation ensures critical knowledge remains within the organization, even when employees leave, safeguarding valuable insights for future use.
• Encourages knowledge sharing: Documentation facilitates easy sharing of information, enabling new technicians to quickly get up to speed with training materials, organizational policies and how-to guides.
• Simplifies employee onboarding and training: Detailed documentation simplifies onboarding by providing consistent instructions and reducing the burden on senior technicians in remote and hybrid work environments.
• Supports compliance requirements: Securely documented information helps meet compliance standards and enhances the overall security posture.

Top 5 tips to reduce time waste in your IT department

Reducing time waste is crucial for maximizing productivity and efficiency in your IT department. By implementing a few strategic practices, you can streamline operations, minimize troubleshooting time and ensure your team focuses on high-value tasks. Here are the top five tips to help you achieve this goal:

1. Make information easily accessible to your team and leadership

Efficiency in IT operations starts with ensuring everyone has secure, consistent access to information. Here’s how to achieve this for both your team and leadership:

Your team

When your team can easily access the information they need, work can continue seamlessly even if someone is away. Here are key strategies to make this happen:

• Automate documentation: Streamline access to endpoint data, passwords and warranty information through automated systems.
• Document standard operating procedures (SOPs): Ensure process consistency by thoroughly documenting your SOPs.
• Centralize documentation: Use structured, centralized systems with intuitive links to related information for easy access.
• Prioritize security: Maintain stringent security measures to protect sensitive information.

Your leadership

As IT becomes more strategically important, you’ll need to evolve from simply providing helpdesk support to proactively shaping and driving the organization’s technology strategy. Here’s how accessible information benefits leadership:

• Informed decision-making: Centralized information allows leaders to see the big picture, facilitating strategic decisions that enhance how technology supports key business functions.
• Smoother operations: Accessible information ensures the IT department runs smoothly, benefiting the entire organization and aligning IT goals with business objectives.

2. Standardize your processes

Regardless of team size, establishing efficient business processes is critical for success. The drive to automate is stronger than ever, and the key to achieving this is through standardized processes across your department.

For instance, standardize the way you monitor networks and manage employee devices with your remote monitoring and management (RMM) tool. This can be done by creating a SOP so that your team follows the same procedure every time they set up a new employee.

Embed this process adherence into your team’s core responsibilities. Processes should run your department, not chaos.

3. Reduce onboarding time

Onboarding can be a significant source of cost and time waste for any organization. Reflect on how long it took to make your last hire productive and valuable.

However, you can significantly reduce the onboarding time of your new hires by:

• Documenting everything: Clearly document internal procedures and company environments to ensure that new staff know exactly how to perform tasks efficiently from the start.
• Providing clear instructions: Write down each process in detail, making sure it’s easy for any team member to follow. This guarantees consistency and minimizes errors.
• Measuring and optimizing: Determine the optimal time for completing tasks and measure your team’s performance against this standard. Identify and eliminate inefficiencies to meet or exceed this benchmark.
• Leveraging documentation: Use detailed documentation to delegate routine tasks, improving visibility into team roles. This ensures that even if someone from your team walks out the door, critical information doesn’t go out with them.

4. Build a sustainable infrastructure

Creating a sustainable infrastructure is key to minimizing waste and ensuring scalability. For that, you need to:

• Scale efficiently: Design an infrastructure that can scale smoothly without becoming a burden, helping you maintain the efficiency of your operations at all times.
• Embrace automation: In an environment with budget constraints and high staff turnover, automation is crucial for maintaining uptime and performing at the highest level.
• Focus on compliance and security: As demand for compliance and information security grows, make sure you ensure data safety and regulatory compliance while documenting your processes and environment.

5. Choose the right IT documentation tool

Imagine having all the critical information you need at your fingertips, your IT processes effectively streamlined, knowledge seamlessly shared among your team and compliance effortlessly maintained. This is the power of a robust IT documentation tool. By implementing a powerful IT documentation tool, you can transform your operations, boost productivity, enhance efficiency and significantly reduce time and resource wastage.

Here are the top features to look for in your ideal IT documentation tool:

• Centralized information: Functions as a single source of truth, consolidating all your IT information and showing how each piece fits into the entire infrastructure.
• Knowledge sharing: Transforms individual knowledge into shared knowledge, allowing team members to pick up tasks seamlessly, even if someone is away.
• Streamlined workflows: Enhances workflows to maximize efficiency and minimize time waste.
• Security and transparency: Adheres to security best practices and maintains audit trails for transparency when documentation is updated.
• Strategic focus: Frees up your team to concentrate on high-value tasks and develop a long-term IT strategy.

Take your IT documentation to the next level with IT Glue and its AI engine, Cooper Copilot

Now that you know how to streamline IT documentation effectively to save time, resources and money, it’s time to take the next step. Check out IT Glue, an IT documentation management platform designed to meet your IT environment’s unique needs.

IT Glue’s SOC 2 Type II-compliant platform consolidates all your mission-critical IT information in one pane, giving you easy access to information like assets, passwords, users and SOPs. Powered by its AI engine, Cooper Copilot, IT Glue seamlessly adapts to your unique documentation needs and streamlines everything for maximum efficiency and effectiveness.

The platform integrates seamlessly with major PSA, RMM, BDR and other systems, alongside a public API, serving as the single source of truth for your IT team. Want to experience its robust capabilities firsthand? Get a demo now.

The post Top 5 Tips to Reduce Time Waste in Your IT Department appeared first on IT Glue.

Time is of the essence

In today’s fast-paced world, end users are more demanding than ever, expecting swift and efficient IT services. Our survey reveals that 74% of IT professionals noticed a significant increase in user expectations for faster ticket resolution over the past five years. To meet these demands and stay competitive, IT teams must leverage tools that enhance efficiency, such as integrated IT stacks, automation and artificial intelligence (AI). Over 55% of respondents highlighted the importance of easy access to IT documentation for improving ticket resolution times. Additionally, about 31% of respondents said end users now expect almost instant resolution, and around 48% cited faster, easier ticketing interfaces as crucial to delivering swift service to end users.

The documentation dilemma

Inconsistent and incomplete IT documentation remains a significant challenge for IT professionals. Information sprawl and knowledge loss caused by employee turnover are the most frequent causes. This issue impacts knowledge retention, ticket resolution times and the onboarding/offboarding process. Just under 60% of respondents struggle with incomplete or inaccurate documentation, making it the top challenge for the second consecutive year. When performing tasks without proper documentation, two-thirds of respondents reported inconsistent procedures and outcomes, and 54% noted that documentation challenges adversely affect ticket resolution times. The value of an intelligent, structured IT documentation tool has never been greater.

Missed opportunities in IT strategic planning

Our findings show that a large portion of IT professionals are not conducting regular technology assessments or IT strategic planning, missing out on opportunities for growth and improvement. The primary barrier? Prep time constraints, cited by over one-quarter of survey respondents. This is a significant issue, as an estimated 35% of respondents do not currently conduct technology assessments, an increase from last year. A feature like Integrated Executive Summary in myITprocess could make the quarterly business review (QBR) process much easier for IT professionals. This tool streamlines data gathering, allows for personalized report customization and ensures that all reports maintain a consistent, professional look, allowing IT professionals to more effectively highlight their successes and reinforce the crucial role they play in their clients’ IT strategies.

Cybersecurity: The ever-present challenge

Cybersecurity continues to dominate as the top concern for IT professionals, whether they are managing their own infrastructure or supporting clients. A striking 74% of respondents identified cybersecurity as the top IT problem or service need for their clients. Looking ahead, 52% anticipate managing cybersecurity risks as a major challenge in the coming year. Additionally, budget constraints (35%) and recruiting skilled IT staff (32%) were also highlighted as significant challenges.

The rise of AI

AI is rapidly emerging as a top priority for IT departments, reflecting its potential to revolutionize IT operations and enhance productivity. Our survey shows that 34% of respondents expect AI to be one of their top priorities in the next 12 months. Improving IT security (36%) and increasing productivity through automation (35%) are also high on the priority list for many IT professionals. Time-saving and accuracy-boosting AI tools like IT Glue Copilot will be invaluable for IT professionals in the coming years, as they eliminate manual processes, enhance accuracy and boost overall efficiency.

Discover more with IT Glue

Stay tuned for the full 2024 State of IT Report, launching in August. In it, we will dive deeper into these insights and explore the strategies IT professionals are adopting to navigate these challenges. In the meantime, see how IT Glue can streamline your operations and boost efficiency by requesting a demo.

The post Sneak Peek: 2024 State of IT Report appeared first on IT Glue.

Here’s how the Integrated Executive Summary transforms reporting to better highlight your achievements and the successful outcomes for your clients.

Streamlined data compilation and customization

Gathering and consolidating data from various tools into a single, comprehensive report has traditionally been a time-consuming and cumbersome task. The Integrated Executive Summary eradicates this hassle, providing MSPs with a seamless solution that not only saves time but also allows for the tailoring of reports to meet each client’s unique needs. By selecting metrics that best reflect the client’s organizational priorities, MSPs can customize the information included, ensuring that reports are both relevant and impactful.

Cohesive and insightful presentations

Maintaining a professional appearance across all reports can be challenging, especially when dealing with disparate data sources. The Integrated Executive Summary addresses this by ensuring all reports adhere to a unified visual standard, making data easy to understand and presentations more compelling. Furthermore, the addition of insightful dashboards into myITprocess presentations enhances strategic recommendations, enabling MSPs to back up their advice with up-to-date, easily manageable data.

Key metrics at your fingertips

Recognizing the critical business functions for MSP clients, myITprocess has grouped essential metrics into three main categories: service desk KPIs, network risks and backup metrics. This organizational structure simplifies the process of data consolidation, allowing MSPs to focus on delivering value through efficient service ticket management, comprehensive security measures and robust data backup solutions.

Service desk KPIs

Effectively managing the influx of service tickets is a significant factor in building trust with clients. This transparency not only reinforces client confidence but also showcases the MSP’s commitment to prompt and effective problem resolution.

The Integrated Executive Summary provides deep insights into the following service desk KPIs:

• Ratio of open to closed tickets: Showcases the MSP’s ability to efficiently resolve issues, maintaining operational continuity for clients.
• Average resolution time: Demonstrates the speed at which problems are resolved, directly impacting client satisfaction.
• Integration with Autotask or BMS: Enables the inclusion of service desk metrics such as ticket volume, time to resolution and adherence to service-level agreements (SLAs), showcasing the quality of service delivery.
• Service delivery score: Offers a glance at your performance across various services delivered, including Asset Management, Software Monitoring, Antivirus and Patch Management, via Datto RMM.

Network risks

With cyber threats on the rise, prioritizing network security has never been more critical. This feature simplifies the communication of security initiatives, allowing MSPs to detail their efforts in defending clients’ networks.

From overall health assessments to specific risk metrics, MSPs can now provide a clear picture of the following proactive security measures:

• Overall network health: Assess the efficiency and health of the network infrastructure to ensure optimal performance.
• Hardware component performance: Gain insights into the status of critical hardware to preemptively address potential issues.
• Software application state: Evaluate software applications for improvements, enhancing functionality and security.
• Security protocol vulnerabilities: Monitor and mitigate vulnerabilities to strengthen defenses against cyber threats.
• Password policy integrity: Verify the strength of password policies to prevent unauthorized access.
• Comprehensive risk metrics: Utilize key risk metrics from Network Detective Pro for a thorough security overview.

Backup metrics

Data backup is a cornerstone of any robust IT infrastructure, yet its importance is often overlooked by clients. The Integrated Executive Summary brings backup metrics to the forefront, offering a detailed overview of backup health and reinforcing the MSP’s role in ensuring data security and business continuity.

The Integrated Executive Summary provides insights into the following backup metrics:

• Cloud-based data integrity: Gather insights into the health of Microsoft Azure, Microsoft 365 and Google Workspace backups, affirming data availability.
• Endpoint and server backup health: Monitor the backup status of PCs and servers to guarantee data is securely backed up and ready for quick recovery.
• Local storage utilization: Understand device storage use for efficient resource management.
• Update necessity: Stay informed on devices requiring updates to maintain performance and security.
• Backup infrastructure overview: Leverage a detailed look at the backup status across various platforms including Datto BCDR, Datto Endpoint Backup, Datto File Protection and solutions for M365, Google Workspace and Salesforce.

Getting started

The Integrated Executive Summary feature within myITprocess represents a significant step forward in the way MSPs manage, present and leverage data to demonstrate value to their clients. By streamlining the data compilation process, enabling customization and providing key metrics on essential business functions, MSPs can now more effectively highlight their successes and reinforce the crucial role they play in their clients’ IT strategies.

To explore this feature further and discover how it can transform your executive summaries, visit our Knowledge Base article or book a myITprocess demo today.

The post Unlocking New Insights: Integrated Executive Summary Reporting in myITprocess appeared first on IT Glue.

What are automated network diagram tools?

Automated network diagram tools are software solutions designed to create network diagrams without manual intervention. These tools automatically discover network devices, map network topology and generate up-to-date network diagrams. This capability is crucial for IT administrators and network managers who require real-time insights into their network infrastructure.

How does automatic network diagram creation work?

The process of automatic network diagram creation involves several key steps:

• Discovery: Software scans the network to identify all connected devices, such as routers, switches, servers and endpoints.
• Topology mapping: It then creates a visual representation of how these devices are interconnected.
• Device enumeration: Each device’s details, like IP addresses, hostnames and device types, are catalogued.
• Link analysis: The software examines network links to determine connectivity and bandwidth utilization.
• Diagram generation: Finally, it compiles this information into a comprehensive network diagram.

These steps ensure that the network diagrams are always current, reflecting the live status of the network, which is essential for effective network management and troubleshooting.

Benefits of automatically creating network diagrams

Automating the creation of network diagrams is a transformative approach that significantly enhances network management. By shifting from manual to automated processes, organizations can expect a multitude of benefits. This section outlines the key advantages of automating network diagram creation, highlighting how it can streamline operations and enhance overall network management.

• Time savings: Eliminates the labor-intensive process of manual diagramming.
• Accurate representation: Ensures diagrams are always current, reducing the risk of errors.
• Visibility: Provides clear insights into network architecture, aiding in troubleshooting and optimization.
• Documentation: Serves as up-to-date documentation of the network infrastructure, important for planning and audits.
• Consistency: Maintains uniformity in diagram formats and labeling across documentation.

From saving time to ensuring accurate and consistent documentation, the advantages are clear. Embracing this technology not only simplifies the management of complex networks but also supports more strategic planning and efficient problem resolution. As networks grow and change, having up-to-date and precise diagrams is indispensable for any organization committed to robust network management.

Key features and functionality of automated tools

Automated network diagram tools are equipped with a variety of features designed to streamline network management. These tools address some of the most common challenges faced by IT professionals today by ensuring that network diagrams are both accurate and easy to maintain. This section outlines the key features and functionalities that make automated tools essential for modern network management.

• Real-time updates: Continuously monitors and updates diagrams to reflect network changes.
• Customization: Allows customization of diagrams for better clarity and relevance.
• Integration: Works with other IT management tools for seamless operations and enhanced data utilization.

The features of automated network diagram tools — real-time updates, customization, and integration — dramatically enhance the efficiency and effectiveness of network management. By leveraging these tools, IT professionals can ensure that their network diagrams are not only up to date but also tailored to meet the specific needs of their organization and fully integrated with their overall IT infrastructure. This leads to better-informed decisions and a more robust understanding of the network’s structure and performance.

IT Glue Network Glue: A solution for network diagram automation

Network Glue, part of IT Glue’s suite of solutions, stands out as a leading tool in automated network diagramming. It not only automates the entire process but also integrates seamlessly with IT Glue’s comprehensive documentation platform. This integration provides IT teams with a centralized view of their network and documentation, enhancing operational efficiency and decision-making.

Why businesses should consider IT Glue Network Glue

Choosing Network Glue for network diagram automation allows businesses to leverage advanced discovery capabilities, detailed and dynamic visualizations of network topology, and robust integration with documentation tools. These features make it an indispensable tool for enhancing network management practices.

To discover firsthand how IT Glue’s Network Glue can transform your network diagramming tasks into a streamlined, automated process, we invite you to learn more by watching this on-demand webinar on successful network diagramming and documentation. For a deeper dive into Network Glue’s capabilities and to start using this powerful tool, visit the Network Glue product page.

Embrace the future of network management with IT Glue’s Network Glue and turn the complexity of network diagramming into a straightforward, automated task that supports your business’s growth and technological advancement.

The post How to Create Network Diagrams Automatically appeared first on IT Glue.

In this post, we’ll delve into the common pain points of managing IT operations within the education sector, as highlighted by Nadir Merchant, General Manager and CTO of IT Glue, during a captivating Fireside Chat for Campus Technology. We will also explore the essential role that intelligent IT documentation and streamlined workflows play in building a future where educational institutions can thrive despite the obstacles. View the on-demand recording of the Fireside Chat here.

Streamlining IT operations is critical in today’s digital-first educational environment. By adopting intelligent documentation and streamlined processes, institutions can enhance efficiency, security and resource utilization. This approach not only tackles the common pain points but also paves the way for innovative educational experiences. Discover how IT Glue’s solutions can revolutionize your institution’s IT management.

Understanding the challenges

According to Nadir Merchant, resource constraints significantly impede IT progress within educational institutions, with limited budgets and staffing challenges at the forefront. Information silos and institutional knowledge barriers further complicate operations, creating inefficiencies and knowledge gaps. Cybersecurity emerges as another critical area of concern, with institutions becoming attractive targets due to the sensitive nature of student and staff data. The lack of cybersecurity awareness among staff and students exacerbates the vulnerability, increasing the risk of data breaches or a possible damaging, news-making cyberattack like ransomware.

Integration and scalability issues arise with the need to blend new technologies with legacy systems, often resulting in segregated data and operational inefficiencies. Institutions struggle to define workflows due to a lack of process standardization and documentation, leading to repeated work and inefficiencies.

Leveraging IT Glue for educational institutions

IT Glue’s documentation platform provides a robust solution to the myriad challenges faced by IT in educational institutions. By enabling the efficient documentation of institutional knowledge and streamlining IT operations, IT Glue enhances IT efficiency and security for schools of all sizes. The platform’s intelligent documentation system ensures comprehensive coverage of all facets of IT operations making mission-critical information readily accessible and actionable.

Here are some specific opportunities for streamlining and documenting IT operations that are often overlooked:

• Asset and inventory management: IT Glue offers a detailed IT asset management system designed to effectively organize and link various assets, simplifying the process of monitoring devices used by students and staff. This system is especially beneficial in educational environments where devices change hands frequently each semester.
• Grant tracking: With IT Glue’s efficient asset tracking and analysis of past grant funding, institutions can better manage resources and plan future investments, ensuring optimal use of financial and technological resources.
• Documentation of institutional knowledge: By preserving institutional knowledge, IT Glue helps IT departments secure and archive information so that they are protected against the risks of staff turnover or having a single point of failure.
• Seamless asset consolidation: Through seamless integrations with the most popular tech solutions on the market and the bulk of core tools used by IT professionals, IT Glue enhances information flow and decision-making processes, making it easier to manage complex IT environments.
• Enhancing onboarding processes: IT Glue simplifies the onboarding experience, providing new IT team members with a comprehensive understanding of infrastructure and operations, thereby streamlining integration into the team and ensuring they can be productive from day one.
• Improved resolution with accurate data: IT Glue’s approach to maintaining up-to-date documentation through intelligent integrations and automation not only speeds up problem resolution but also significantly lowers the likelihood of downtime, enhancing overall IT service reliability.
• Utilizing best practices intelligence: IT Glue enhances institutions’ IT documentation and operational efficiency by using a smart framework, along with a vast collection of ready-to-use templates and checklists. These resources are grounded in best practices and industry norms, providing organizations with the tools they need to effectively organize their IT environments.

By addressing these often-overlooked opportunities, IT Glue not only streamlines IT operations but also significantly enhances the strategic and operational capabilities of educational institutions’ IT teams. This comprehensive approach to IT documentation and operations management empowers educational institutions to navigate the complexities of today’s digital environment more effectively, ensuring a secure, efficient and innovative educational experience.

Innovations enabled by intelligent documentation

The real magic of intelligent documentation lies in its capacity to foster innovation and drive transformative outcomes. Here are some of the groundbreaking possibilities Nadir Merchant highlighted during the discussion:

• Streamlining and predictability in processes: Through automated workflows and detailed checklists, institutions can achieve a high degree of process consistency and efficiency. This systematic approach minimizes errors and disruptions, ensuring a smoother operation of IT functions.
• Improved resolution and uptime: Advanced workflow automations and efficient process optimization, such as expiration alerts, suggested documentation inside tickets and disaster recovery reports, ensure the integrity and reliability of your IT ecosystem. This significantly reduces system downtime and enhances the overall learning environment.
• Smart Relate: Bridging connections effortlessly: The “Smart Relate” feature exemplifies the innovation possible with intelligent documentation. By auto-mapping relationships between users and devices, especially in a Microsoft environment, Smart Relate simplifies the understanding of complex organizational IT infrastructures. This automation of relationship mapping drastically reduces the effort required to manually connect assets to one another and enhances the visibility of device-user connections, streamlining troubleshooting, onboarding and offboarding processes.

By integrating these advanced capabilities, intelligent documentation systems like IT Glue are setting a new standard for IT management in educational institutions. They enable a strategic approach to IT operations, where technology serves as a catalyst for operational excellence and educational innovation.

Embracing IT Glue: The key to transforming IT operations in educational institutions

Smart IT documentation offers educational institutions a way to navigate and mitigate the complexities of managing IT operations. As educational institutions seek to adapt to the rapidly evolving digital landscape, the importance of streamlined operations and robust cybersecurity measures cannot be overstated. IT Glue stands at the forefront of this transformation, offering a comprehensive platform that not only mitigates common pain points but also fosters a more efficient, secure and innovative educational environment.

By leveraging IT Glue’s advanced documentation capabilities and integration intelligence, schools and school systems can achieve a new level of operational efficiency and security. This strategic approach to IT asset management empowers educational institutions to focus more on their core mission of delivering exceptional educational experiences rather than being bogged down by IT operational hurdles.

Discover how IT Glue can transform your institution’s IT management by requesting a demo.

The post How to Streamline IT Operations in Educational Institutions appeared first on IT Glue.

Committed to this mission, we have been pioneering and setting the industry standard for how to manage IT documentation effectively. We leverage over 100+ integrations to bring in your critical information and an intelligence-driven framework and structure to help standardize your processes. All of this has been delivered on a platform that prioritizes security both from a platform perspective (SOC 2 Type II compliant) and a management perspective (with features such as password rotation, IP access control and Vault) to ensure your data in IT Glue remains completely secure.

IT Glue will always continue to improve upon and enhance its core functionalities to take IT documentation to the next level. The innovations and roadmap we shared on the IT Operations Q1 2024 Product Update webinar are a testament to that. 

Let’s take a look at what’s new on the IT Glue side. Meanwhile, you can also view the recording of the IT Operations Q1 2024 Product Update HERE. [Insert Webinar Recording Link]

By looking at industry needs and our customers’ feedback, we have identified the need to focus on innovation in these six categories:

Intelligence

Embracing the new industry trends of intelligence and automation is the key to working smarter — your tools should be able to handle a significant portion of the workload for you. Our latest updates focus on elevating intelligent, automated documentation to new heights by focusing on the three pillars of integration: intelligence, intelligent automation and actionable intelligence.

Integration intelligence

Over the years, we have been building a strong foundation for an intelligence hub by bringing in more and more information into IT Glue from your various tools and sources. We are moving to the next level by effectively leveraging all this consolidated information to automate workflows that will help your team in their day-to-day.

• NOW LIVE! Datto SaaS Protection Integration: Auto-document Datto SaaS Protection details for Microsoft 365 and Google Workspace services directly in IT Glue for complete visibility and protection of your managed IT environments.
  • COMING SOON! Datto SaaS Protection User Insights: With this new addition, IT Glue users can effortlessly access and manage critical contact details related to Datto SaaS Protection directly within their IT Glue platform. This integration ensures that all essential information, including contact names, emails and phone numbers, is seamlessly synchronized, providing a centralized hub for comprehensive data protection documentation.
• NOW LIVE! ADPassword Rotation Per Organization Scheduler: Those with a high level of compliance needs will be able to create unique rules defining rotation frequency and password complexity for each organization.
  • COMING SOON! Entra ID Password Rotation: Network Glue will let you set a schedule and rotate Entra ID passwords directly from IT Glue. ​Complimenting on-premises password rotation in IT Glue, you will no longer need to rely on third-party password rotation tools.
• NOW LIVE! SNMPv3 in Network Glue: As cybersecurity threats become more advanced, compliance requirements get stricter for your clients or organization. As a result, SNMPv3 has gained popularity among network devices and information collectors, providing assurance that all your devices will be discovered.

Discover how to automate your IT documentation at scale with Network Glue. Visit this page to learn more.

Intelligent automation

When your entire tool stack intelligently integrates with IT Glue, you will have your foundation set up, and you will be ready for intelligent automation that will skyrocket your team’s productivity.

The “Glue” of IT Glue collates all information in a single pane of glass through related items, improving operational efficiency and empowering your team to achieve predictable results when gathering information for ticket resolution. While linking related assets still involves manual efforts, this is going to change in 2024 as IT Glue is actively working on putting this task on autopilot for you.

• NOW LIVE! Datto Networking Integration: With the Datto Networking integration, you get real-time access to contextual hardware information alongside the rest of your documentation, allowing you to quickly identify the status of your hardware and troubleshoot any issues.
• NOW LIVE! Introducing a brand-new category in IT documentation — Smart Relate: Get real-time information on related items through automated relationship mapping.

• NOW LIVE! Datto Networking Access Points to Wireless Network: When you spin up a network, its Access Points will automatically get mapped to the Wireless Flexible asset inside IT Glue.
• COMING SOON! Microsoft Users to Devices: Microsoft 365 Contact will be automatically related inside IT Glue to their respective Intune devices.

Actionable intelligence

Once you consolidate and have all of your documentation connected, your team will be ready to perform effectively on tickets, projects and support. On that front, good quality documentation will help you set up predictable processes and results on your team’s daily tasks. This is where IT Glue actionable intelligence comes into play by streamlining your team’s everyday tasks.

• NOW LIVE! IT Glue Auto-Suggested Documentation in Autotask and BMS: With this feature, you can view IT Glue passwords and documents automatically suggested inside an Autotask or BMS ticket, allowing technicians to resolve issues more efficiently by having the information they need right at their fingertips.
• NOW LIVE! IT Glue Checklists in Autotask Tickets: This seamless integration allows you to access and utilize checklists directly from Autotask tickets, ensuring that critical tasks are efficiently executed every single time. This feature provides a centralized and structured approach to task management, allowing your team to stay organized and focused, reducing the time spent resolving tickets and troubleshooting.
• NOW LIVE! Datto RMM Web Remote Control and SNMP Data in IT Glue: Streamline your IT workflow with the enhanced IT Glue and Datto RMM integration. No more toggling between platforms — reduce ticket resolution times by accessing Datto RMM Web Remote and SNMP data directly within IT Glue. 

Security

In an era where digital threats loom larger than ever, ensuring the security of sensitive information is not just an obligation but a necessity. Our latest updates underscore our unwavering commitment to security, introducing advanced measures designed to fortify data protection while ensuring that your documentation journey stays effective and seamless.

• NOW LIVE! OTP Code – Copy Directly From Password List: With multifactor authentication (MFA) being increasingly leveraged all over the digital world, almost every shared password that your team uses will likely require a one-time password (OTP) code.​ Understanding the importance of OTP in your day-to-day work, we have launched a feature that allows you to copy an OTP code along with the password from the password list view. A more streamlined workflow with no more extra clicks.
• NOW LIVE! SSO for Offline Mode: Offline mode now supports offline MFA as well as single sign-on (SSO) as an authentication mechanism, ensuring a standardized authentication process for both the IT Glue web app and the Offline Mode browser extension. ​Enjoy a simplified user experience with enhanced security.
• COMING SOON! Password Complexity Selection: With this feature, you will be able to select a password complexity for password generation that is in line with your business requirements, including choosing the generated password type (e.g., passphrase), required character length and complexity.

Efficiency

We know that time is the most valuable asset for IT professionals, and that is why our latest updates are meticulously designed to optimize workflows and eliminate inefficiencies. These enhancements not only streamline processes but also empower IT teams to deliver superior service with greater speed and precision.

• NOW LIVE! New Flexible Asset Templates for IT Departments in Education — Student Asset Inventory and Grant Tracking: This is a feature that can be incredibly beneficial for IT teams in educational institutions.​ We have designed two Flexible Asset templates that will guide them through the process of documentation and structuring, offering benefits such as efficient device management, optimized resource allocation, personalized onboarding and support, and future growth planning.
• NOW LIVE! KaseyaOne SSO Auto-Provisioning: You can now automatically provision new technicians and other team members to seamlessly log in to any Kaseya module with a pre-defined role. You will no longer need to manually add new members to all the different tools in your stack one by one, wasting valuable time. 
• COMING SOON! Asset Type Selection for Runbooks: We believe that IT Glue as a platform should adapt to your needs rather than you adapting to our documentation​. For instance, when generating runbooks, you might want some extra flexibility to exclude passwords or to add certain flexible internal asset types and contacts. Soon, you will be in full control of deciding what asset types should be part of your runbook, whether for scheduled or manual generation.​

Client collaboration

In IT Glue, you can take your customer relationships to the next level by leveraging MyGlue for day-to-day collaboration and myITprocess for assessing clients’ technology risks and conducting QBR meetings for guaranteed project approvals.

Day-to-day collaboration with MyGlue

When it comes to client collaboration, MyGlue can save the day. It offers your clients a secure and flexible password management solution, allows you to securely share (SOC 2 Type 2 compliant environment) passwords or any other IT documentation with your clients that you already manage inside IT Glue, and empowers self-service through the MyGlue Help Center. ​It is particularly essential in co-managed environments as it provides transparency and allows you to collaborate on the same information so that important data is not lost.​

MyGlue was first launched as a solution for MSPs, but due to increased demand and industry evolution, we have now made it available for internal IT as well. IT departments can now leverage MyGlue to seamlessly collaborate with their end users across their organization, creating a secure company knowledge hub.

Make your IT team’s collaboration with clients and end users efficient, seamless and secure using MyGlue. Visit this page to learn more.

IT strategic planning with myITprocess

myITprocess is a tool that will guide you through running QBRs effectively. ​No longer will you need to manage a separate file and consolidate your notes manually. You can create meetings with automatically generated agendas, take notes and decisions while presenting to a client, and then automatically send a PDF file on approved projects upon the meeting’s completion. ​With myITprocess QBR management capabilities, you save at least two hours per client when it comes to scheduling and meeting management. ​

• NOW LIVE! Integrated Executive Summary: Consolidated reporting can transform your client presentations, save you time and ultimately, drive client satisfaction and business growth. With our latest feature, you can seamlessly include critical metrics from your core services and easily add these to your myITprocess presentations. Automatically include summary reports from Network Detective Pro, Autotask, Datto RMM and Datto Backup solutions in one pane directly in myITprocess, and easily present key stats of network risks, ticket resolution times and other insights on your service delivery performance. This feature will soon introduce summary reports from all IT Complete solutions, such as BMS, Graphus and more.
• COMING SOON! Device Lifecycle Management: Device lifecycle management provides MSPs with real-time asset tracking and secure access to device details. This will eliminate the need for yet another tool to find device warranty information for your clients. This feature will support Dell, Lenovo, HP and Cisco devices.​

myITprocess empowers you to elevate client relationships with client-facing executive summaries, IT roadmaps and interactive QBR presentations. Visit this page to learn more.

Mergers and acquisitions (M&A)​

In today’s ever-evolving IT landscape, the M&A trend is skyrocketing, and we want to provide you with the right tools to ensure you can stay at the top of your game. The merging of two companies represents a significant and complex transition, with challenges in harmonizing disparate structures, technologies, processes and cultures. However, having all your documentation in one place will allow your team to serve your clients without dropping the ball.  ​

IT Glue offers two features that will significantly simplify documentation alignment and consolidation between two companies.

• GlueConnect: GlueConnect helps you link two IT Glue accounts together so that a user from one account can easily access, use, edit and create information in the other account. This ensures your team can easily onboard and support newly acquired customers through M&A. It also allows your help desk to be productive immediately, even before the final migration of data to a unified PSA and RMM​​.
• Leverage IT Glue’s cross-account migration service to automate the recompilation of already documented information from one account to another. This allows you to maintain all asset relationships like tags, related items and document folder structure so that you don’t have to spend time on relating assets and documents again post-acquisition.​ While this service was already available in North America, it is now available for our Australian and European data centers as well.

Predictable cash flow

When you’re running a business, it’s important to get paid quickly. ConnectBooster is the ideal solution to help you with that. Once you’ve provided your IT services, ConnectBooster helps you cut time, save money and offer customer transparency, all while ensuring predictable cash flow. We’re excited to announce some new features that will make the whole process even easier:

• NOW LIVE! ConnectBooster Integrated Service Ticketing in Autotask and BMS: Receive important ConnectBooster notifications on Autotask or BMS service boards.
• NOW LIVE! Single Sign-On to ConnectBooster directly through your preferred SSO Provider. This is enabled via KaseyaOne. 
• NOW LIVE! Quebecois French Language Support: ConnectBooster partners and customers in Quebec can now experience their ConnectBooster portal in Quebecois French. 
• COMING SOON! UK Direct Debit Support (BACS): In addition to supporting credit card payments, ConnectBooster now supports direct debit, or BACS in UK. 
• COMING SOON! Credit Card Fee Adjustments Exception: You can strategically decide which clients should be exempt from credit card surcharges.

Enjoy streamlined and optimized financial operations, a solid cash flow foundation and unparalleled peace of mind with ConnectBooster. Visit this page to learn more.

The post IT Operations Q1 2024 Product Update Webinar Summary appeared first on IT Glue.

If you missed it, you can catch up on the foundational integration between IT Glue and Datto Networking here. The integration provides comprehensive network visibility, allowing you to auto-document critical Datto Networking details directly in IT Glue, creating a unified hub for managing IT environments.

Level up your network documentation with intelligent automation

The focus of our latest updates is on utilizing intelligent automation to auto-document wireless networks, auto-create wireless passwords and auto-relate access points to their respective networks.

1. Seamless onboarding of new clients and networks

With the auto-documentation of Datto Networking wireless networks as new Wireless Flexible Assets in IT Glue, along with their wireless credentials stored as General Passwords, onboarding new clients and networks has never been more seamless. This functionality streamlines processes and provides a comprehensive view of wireless networks, access points and associated credentials.

2. A new way to manage dynamic networks

Growing organizations frequently add new access points (APs) to expand their networks. These additions will now be seamlessly reflected in IT Glue. Say goodbye to manual labor and information discrepancies. Our integration ensures a real-time reflection of the dynamic nature of your ever-growing networks.

3. Password lifecycle compliance for security-conscious organizations

Updates made in Datto Networking to wireless passwords are now automatically reflected in IT Glue. This ensures a single source of truth and ensures security-conscious organizations can now maintain password lifecycle compliance effortlessly.

4. Revolutionize network documentation with intelligent automation

The groundbreaking feature of auto-relating access points to their respective networks within IT Glue takes relationship mapping to the next level. This functionality offers an effortless overview of managed networks and the access points that make up each one, empowering IT professionals with unprecedented visibility into their environments.

As IT environments become more complex, the latest IT Glue/Datto Networking integration updates are poised to be a game changer. From seamless onboarding to intelligent automation and auto-relationship mapping, these updates represent a leap forward in network documentation.

Learn more about this integration and step-by-step instructions on how to set it up in this Knowledge Base article. 

The post Revolutionizing Network Management With IT Glue and Datto Networking Integration appeared first on IT Glue.