This powerful new feature provides IT teams with comprehensive visibility into their endpoint backups, reducing downtime and helping to keep data protected and easily restorable. Along with Datto SaaS Protection and Datto BCDR, the Datto Endpoint Backup integration creates a complete backup documentation solution within IT Glue. This ensures your environment is protected and running smoothly, no matter the circumstances.

Reduce downtime by troubleshooting faster

When backups fail, the ability to quickly troubleshoot the issue is critical to minimizing downtime. With IT Glue’s new Datto Endpoint Backup integration, your team can now access vital endpoint backup details alongside existing endpoint information from your PSA, RMM and network monitoring tools — all within one pane of glass. Having everything in one place allows your technicians to spot and resolve backup issues faster, even though backup platforms are not accessed daily.

Key benefits include:

• Single view: Easily check the last backup time, backup status, total protected volume and screenshot verification from one interface.
• Integrity validation: Instantly validate the backup integrity with a screenshot and timestamp to confirm that the backup is bootable.
• Historical backup summary: Access the last 10 backups at a glance to ensure continuous success and gain peace of mind with a full backup history.

By bringing endpoint backup information into IT Glue’s documentation platform, your team can troubleshoot faster, resolve issues more efficiently and minimize downtime when backup problems arise.

Compliance and maintenance of endpoints through audits and reporting

Endpoint maintenance and compliance are essential for managing a secure IT infrastructure. With the Datto Endpoint Backup integration, IT Glue enhances your ability to perform thorough audits and generate reports across all client endpoints. IT teams can now have a holistic understanding of backup health throughout their entire client base and can perform global exports for comprehensive backup status reporting.

From the organizational list view, you can:

• Seamlessly audit endpoint backup statuses, protected volumes and subscription statuses.
• Easily identify any gaps in backup coverage across your clients, ensuring proactive maintenance and compliance.

This integration ensures that you can maintain a consistent backup strategy across all endpoints, keeping your clients’ data protected and their systems secure.

Unlock complete confidence in endpoint backup management

With the Datto Endpoint Backup integration for PCs, IT Glue empowers IT teams to troubleshoot and maintain their endpoints with greater confidence. Having readily available backup details ensures that your data is always secure, and any issues can be swiftly addressed. This integration is another step toward making IT Glue a comprehensive platform for managing and protecting your IT environment.

For a step-by-step guide on setting up the Datto Endpoint Backup integration, visit our Knowledge Base article.

Ready to see IT Glue’s powerful documentation in action? Get a demo now.

The post Introducing IT Glue’s Integration With Datto Endpoint Backup for PCs appeared first on IT Glue.

If you missed it, you can catch up on the foundational integration between IT Glue and Datto Networking here. The integration provides comprehensive network visibility, allowing you to auto-document critical Datto Networking details directly in IT Glue, creating a unified hub for managing IT environments.

Level up your network documentation with intelligent automation

The focus of our latest updates is on utilizing intelligent automation to auto-document wireless networks, auto-create wireless passwords and auto-relate access points to their respective networks.

1. Seamless onboarding of new clients and networks

With the auto-documentation of Datto Networking wireless networks as new Wireless Flexible Assets in IT Glue, along with their wireless credentials stored as General Passwords, onboarding new clients and networks has never been more seamless. This functionality streamlines processes and provides a comprehensive view of wireless networks, access points and associated credentials.

2. A new way to manage dynamic networks

Growing organizations frequently add new access points (APs) to expand their networks. These additions will now be seamlessly reflected in IT Glue. Say goodbye to manual labor and information discrepancies. Our integration ensures a real-time reflection of the dynamic nature of your ever-growing networks.

3. Password lifecycle compliance for security-conscious organizations

Updates made in Datto Networking to wireless passwords are now automatically reflected in IT Glue. This ensures a single source of truth and ensures security-conscious organizations can now maintain password lifecycle compliance effortlessly.

4. Revolutionize network documentation with intelligent automation

The groundbreaking feature of auto-relating access points to their respective networks within IT Glue takes relationship mapping to the next level. This functionality offers an effortless overview of managed networks and the access points that make up each one, empowering IT professionals with unprecedented visibility into their environments.

As IT environments become more complex, the latest IT Glue/Datto Networking integration updates are poised to be a game changer. From seamless onboarding to intelligent automation and auto-relationship mapping, these updates represent a leap forward in network documentation.

Learn more about this integration and step-by-step instructions on how to set it up in this Knowledge Base article. 

The post Revolutionizing Network Management With IT Glue and Datto Networking Integration appeared first on IT Glue.

If you are an IT professional, you are most likely managing dozens of assets that need protection, and your large tool stack is only complicating things further. This can change with our new Datto Continuity integration, which can bring in your backup information where the rest of your documentation resides for maximum efficiency and asset protection. 

By consolidating all of your assets alongside device backup information in one place, you can easily ensure your clients’ networks are never at risk. With the Datto Continuity integration, all backups will be synced to IT Glue so that you can easily review crucial backup information, determine the integrity of a network’s protection status, and quickly identify out-of-compliance issues and rectify them as needed. 

Consolidate all your assets and backup information

IT Glue is trusted by over 13,000 IT professionals as their single source of truth for all information in the IT environments they manage. With the growing number of IT Glue integration, you can have a consolidated view of your IT environment by bringing in important information from your tech stack including PSA, RMM, network monitoring, Microsoft and now Datto Continuity. 

Backup is not a tool technicians access every day. By pulling the information into IT Glue, which is accessed daily, technicians will have more visibility. 

The Datto Continuity information enriches your existing IT Glue configurations by bringing you fields you are already familiar with in Datto. 

Complete backup details in one pane

With this integration, you can see all the details about your backups directly in IT Glue, including the Datto SIRIS appliance and the protected assets. 

Datto SIRIS appliance: 

Automatically document Datto SIRIS appliance as IT Glue Configuration that will include details such as used storage (local), available storage (local), cloud storage used and last check-in time. 

Protected assets: 

You will get a single view for last backup time and last backup status. Additionally, you can easily determine whether the backup was successful, the latest recovery point for the backup and whether to use onsite or Datto’s cloud. This will help you quickly determine whether the configuration is protected. 

The following fields from Datto will be visible in IT Glue as Device Details as per the latest backup: protected volumes count, unprotected volumes count, protected names and unprotected names. 

Validate backup status and ensure integrity

Your clients are trusting you to ensure the continuity of their businesses, and you must aim to deliver on that promise. At a quick glance, validate the integrity of the protected configuration with a screenshot and the time stamp to ensure the backup is bootable. 

• You can see the integrity of your last backup by verifying when a successful screenshot was taken. You can provide a historical backup integrity summary information about the last 10 backups.  
• You can also quickly determine whether a client and their assets are protected with a single view for last backup time, last backup status, whether the backup was successful and the latest recovery point that you have offsite in Datto’s cloud. 
• Datto data volume updates will show up in IT Glue as well. This enables you to check whether volumes are protected, whether anyone added a new volume and whether a backup was set up. 

To learn more about the Datto Continuity integration, check out the Knowledge Base article.

I want a Demo!

The post New Integration: Datto Continuity appeared first on IT Glue.

Microsoft is a popular solution utilized by IT professionals to manage users and devices. To gain full visibility into your IT infrastructure, the ideal scenario would be to consolidate all the information you have in Microsoft’s suite of solutions directly in your documentation solution.

Your most important data, all in one place

Automated asset tracking: Intune (NEW)

User and license management: Azure AD (NEW), Active Directory and Microsoft 365

Automated asset and user management with IT Glue

Setting up the Microsoft integration only takes a few minutes since it just requires a single credential for all Microsoft solutions. Visit the IT Glue knowledge base for a step-by-step guide.

The Active Directory and Azure AD automations are part of IT Glue’s automation engine — Network Glue — which not only automates your Active Directory on-prem and cloud environments, but your unmanaged devices, ports and connections as well.

Together with IT Glue, it provides you with a single source of truth that has everything you need to service your clients efficiently, securely and automatically.

I want a Demo!

The post Announcing Azure AD and Intune Integrations appeared first on IT Glue.

IT Glue has the highest number of integrations of all IT documentation platforms, so rather than considering all of them, we’ll take a look at two brand new integrations we’ve released that bring a level of automation that isn’t found elsewhere.

Professional Service Automation (PSA) Integration 

As an MSP, your team has to juggle multiple clients and end users. Keeping all the balls in the air requires a solid way to manage contacts. An effective PSA serves this purpose, but one with deep integrations with your documentation platform—even better. IT Glue’s integration with BMS hits the mark. Now when a ticket is received, documentation in IT Glue is automatically pulled up within the BMS interface, including contextual information, such as the Configuration, Organization, Contact, and Location, and also documentation related to a given ticket, like SOPs and passwords.

Remote Monitoring and Management (RMM) Integration and Automation

Creating and executing scripts through an RMM (“automations”) reduces manual processes to a single click of the mouse. We just released a feature that now allows VSA users to execute automations right within the IT Glue interface, eliminating the need to toggle between windows.

Let’s take a look at some scenarios where these integrations would especially prove their immense value.

Scenario 1: Economic Recession

Interruptions in the market lead to unpredictable cashflow and a high likelihood of having to reduce expenses through layoffs. When your team shrinks, there’s no time for long, drawn out workflows, and you need everyone to be able to pick up the slack.

Say, for example, if a ticket is received and opened by an inexperienced technician. This individual doesn’t have the depth of knowledge and experience that’s ideal, but may have been retained because they’re new and annual compensation was comparatively insignificant to the budget. While this inexperience may have inhibited their ability to service the ticket, but because of the integration between BMS and IT Glue, step by step instructions stored in IT Glue on how to troubleshoot the end user’s issue are automatically pulled up in BMS, and the inexperienced technician can simple follow the step by step instructions.

Scenario 2: Natural Disaster

Consider the following scenario, which might sound familiar. The threat of a widespread viral infection forces the government to mandate the immediate closure of businesses and that all citizens should self-quarantine indefinitely.

Now that many of your clients are working remotely, additional security measures need to be in place to compensate for the security vulnerabilities from end users working from home and accessing company files and platforms. Maybe you need to quickly ensure all software is up-to-date or install additional security applications. Remotely logging into each device and completing these tasks is time consuming and labor intensive.

Through the integration between VSA and IT Glue, all that needs to be done is for a create and execute a script that will accomplish this automatically. Making these updates on an end users device becomes as easy as navigating to the workstation and clicking the button to execute the automation.

These are just a couple examples of how integrations and automations enhance your MSPs ability to function during challenging times. The list of situations where these integrations come in handy are endless.

IT Glue is an award-winning documentation platform used by over 150,000 individuals in 50+ countries. It brings together all of your IT information, striking a perfect balance between structured and flexibility. It’s a must-have for any IT professional.

Yes, I’d like a demo!

The post Driving Agility: Integrations and Automation appeared first on IT Glue.

With this integration, BVoIP’s 1Stream platform will recognize a known phone number, automatically match it to the corresponding organization in your IT Glue account, and automatically bring up the IT Glue Organization page where you can quickly navigate to the client’s documentation, passwords, assets, and many more.

This integration not only saves your helpdesk and technicians the time of having to manually search and pull up the organization in IT Glue, but also sets them up to provide the highest level of service to clients. In essence, giving you a springboard to successfully tackle whatever comes your way.

If you’re using BVoiP Cloud PBX/VoIP solution, 1Stream integration and IT Glue already, you can set up the integration following the steps outlined here.

IT Glue is all about saving time and working smarter. If you haven’t found out about how our IT documentation platform helps countless professionals manage the massive amounts of information involved with taking care of IT infrastructure, take a quick peek at our demo vid!

Why yes, I do want to be more efficient

The post New Integration: BVoiP 1Stream appeared first on IT Glue.

When the integration was first built, it was constructed on the SOAP standard, and for a few reasons we’ve migrated the integration to the REST standard. One of the biggest reasons is that REST is more flexible in terms of being able to add new functionality. In short, changes and updates are easier with REST.

There are some things that our ConnectWise user base has wanted to add to the integration for a while, and this move will allow those changes to happen, and future changes to happen more quickly. We see this as an investment in our commitment to the ConnectWise community, and as part of ConnectWise’s commitment to remaining an open platform for the benefit of their partners. As we continue to invest in our CW partnership, we believe that such cooperation will benefit all MSPs by allowing them to retain the flexibility to use the tools that they feel work best for them.

The move from SOAP to REST took a lot of effort, and we know this effort will be worth it because of what we can build next. Keep on the lookout for some cool new things in 2020.

If you’re not an IT Glue partner, perhaps we could interest you in a demo so you get a feel for all that our documentation solution does for IT departments and managed service providers.

Yes, sign me up for a demo!

The post IT Glue’s ConnectWise Integration Upgrade appeared first on IT Glue.

IT Glue boasts the highest number of integrations of any documentation platform on the market, and you can be sure that it will fit into your technological ecosystem. The platform speaks to your PSA, RMM, Office365, and other tools, allowing for the integration of processes, all while providing the architecture to intuitively store and retrieve all the information your business needs to operate smoothly on a day-to-day basis.

Want some specific examples? No problem! Here are five common services requests your MSP likely performs routinely, and how IT Glue can be the adhesive that holds all the pieces together.

1: Access requested to a shared drive

An end user requires access to a drive and submits a ticket to your service desk. A technician on your side receives the ticket through your PSA, and clicks on a direct link within the ticket that opens that client in IT Glue. Since this File Sharing flexible asset in IT Glue is being updated automatically with PowerShell via the IT Glue API, the technician navigates to that asset type. They identify the drive that the client needs access to, and determine whether the end-user has approval to access the drive (and if not, who needs to give approval). IT Glue also tells the tech which file server needs to be connected to via the RMM. The tech then uses the “manage” link to establish a remote connection to the file server and can then provide access to the drive.

2: Remote printer setup

A technician receives a ticket requesting that a printer be set up for a client. Within the PSA there’s a direct link that takes them straight to the end users workstation in IT Glue. The tech uses the “manage” link to launch a remote connection to the device, which is established in a new browser tab. Using the Printing asset type in IT Glue, the tech can look up the printer host, and on the right side pane under Related Items, the tech can confirm procedures by referencing an SOP on how to add a printer in that specific environment. The tech then completes the ticket after adding the document link to the resolution notes of the ticket.

3: Network connectivity issues

An end user experiences network connection problems and calls your service desk alerting you to the issue. A tech opens IT Glue and navigates to the end user’s organization, and under Configurations, filters the list by contact. The tech then clicks into the user’s configuration which opens up a Network Glue map to determine which network the user’s device is connected to, and identify upstream switches/routers. The technician then looks at the upstream switch to gather remote credentials to attempt to test if the switch is online. To continue troubleshooting, the tech can reference the SOP linked under Related Items in IT Glue.

4: Update an Office 365 license

An end user submits a ticket which requires a change to the Office 365 license assigned to them. The direct link in your PSA takes the tech to the contact within IT Glue. As a result of IT Glue’s integration with Office 365, under Related Items the tech can see what Office 365 license is currently assigned to this particular end user. Through this integration, the tech is also able to see if the license type requested by the end user is available. If good fortune smiles and there’s a license available, then the technician clicks the “manage” button within the contact view to perform the change. The technician remotely logs into the device via the RMM and installs the newly licensed desktop apps. In the unfortunate situation where there are no available licenses, the technician contacts the client’s point-of-contact to determine if the additional license can be purchased.

5: A new firewall solution is deployed

Once a new firewall is installed, a tech goes into the firewall Configuration within IT Glue to update the firewall information. Documentation on how to connect to the new client VPN solution is also written in the documents asset, so that in the future, any technician is able to do so. The technician then Flags the document for review by the service desk manager. The Flag launches a workflow that first sends a webhook to a Slack channel notifying the service desk manager that the review needs to take place.

These are just a handful of situations that illustrate how IT Glue plays an integral role in executing common services for your clients, and also highlights how it integrates into your existing tech stack, be it your ticketing and professional services automation tool, monitoring and management tool, or data and productivity solutions. Some of our most highly used integrations are Office 365, ConnectWise Manage and Automate, Datto, Slack, Autotask PSA, Cisco Meraki, Kaseya BMS and VSA, Zapier, Lucidchart, Warranty Master, and BrightGauge. Check out the full list of integrations here.

IT Glue’s award-winning documentation platform allows for efficient storage and retrieval of all the documentation a managed service provider needs to increase efficiency and streamline operations. Watch a demo today!

Yes, sign me up for a demo!

The post Are You Getting the Most Out of Your Integrations? appeared first on IT Glue.

How it works

This integration works from the ticket screen in BMS. When you go to view a ticket in BMS and have entered the affected asset, you can now view IT Glue information associated with the ticket by clicking on the small black IT Glue button on the right-hand side of the screen. This integration puts your documentation right in BMS, so you don’t have to toggle between tabs.

Streamlined workflow

The combination of our new BMS integration, and our pre-existing integration with VSA, offers technicians a seamless workflow, as shown in the video above. Let’s break this down a bit.

When a ticket comes through in BMS, you can see contextual information including the Configuration, Organization, Contact, and Location, right within BMS. Now, say you’d like to view more details of a specific IT Glue configuration, you can click on the “View in IT Glue” button. Once in IT Glue, if you’re viewing more information and realize that you need to launch VSA LiveConnect, you can do so right within IT Glue as well. Once in VSA LiveConnect, the associated information in IT Glue remains visible.

Optimizing this integration

We highly recommend that items within IT Glue are related. This way, it will be easy for your service desk technicians to move quickly between the IT Glue asset that is surfaced to other vital information such as passwords, users, and locations. Building out the structure of your documentation is always recommended, but doing so today will help you get the most out of this new BMS integration.

IT Glue

For BMS users not familiar, IT Glue is the leading documentation app for IT service providers. Structured documentation is the key to bringing about productivity gains for your team – not only is everything documented, but the links between the different assets streamline the entire process of servicing a client. IT Glue has a wealth of automation and integrations that make documentation easy, and we’re constantly building more.

As always, you can learn more about this enhanced integration by checking out our handy Knowledge Base articles for both setting up the IT Glue widget in BMS and using the widget.

If you’d like to dive a little deeper into what IT Glue can do for your business, such as some of our other key features and integrations, sign up for a demo below.

Yes, sign me up for a demo!

IT Glue is a proven, best practices-driven IT documentation platform packed with features designed to help you maximize the efficiency, transparency, and consistency of your team. With so much of your business productivity lost each day in search of vital information, let IT Glue secure this information and start freeing minds.

The post Announcing Enhanced Kaseya BMS Integration with IT Glue appeared first on IT Glue.

Our integration with Continuum Help Desk means one knowledge source for both your in-house and Continuum technicians. With one knowledge source, both parties are bound to save time they would have otherwise spent searching for the information needed to get the job done.

About the integration

Taking advantage of the Continuum Help Desk integration allows both your team and Continuum Help Desk technicians to access the same device information and knowledge in IT Glue, to service your clients with round the clock confidence.

To get started, you simply use our GlueConnect feature to grant Continuum Help Desk access to your IT Glue data. Essentially, this access allows them to be as productive as your in-house team, increasing all around efficiency for your clients.

This integration offers granular security control over which organizations you want to share with Continuum Help Desk, ensuring you still have complete control over your information in IT Glue. You will also have full visibility into Help Desk technicians’ activities, with detailed activity logs.

With all your information in one place, and available for both parties, you can start enhancing your productivity today. As always, you can access our Knowledge Base article here.  Note: Due to technical constraints, this integration is unfortunately available only in the North American market.

Not an IT Glue partner yet? No problem! Sign up for a demo today to learn how our platform helps streamline your documentation and enhance your MSP’s overall efficiency.

Yes, sign me up for a demo!

Founded in 2013, IT Glue is the world leader in MSP documentation. Our integrations with leading PSA and RMM platforms, along with other communications tools, allows information to flow seamlessly throughout your organization, reducing the friction that creates wasted time for your techs. By eliminating this waste, IT Glue helps you improve your bottom line.

The post Introducing our Continuum Help Desk Integration appeared first on IT Glue.