Intelligent and automated backup documentation

Building on our mission, we are excited to introduce a new development to the Datto BCDR integration that combines intelligence with automation to bring you IT peace of mind and new efficiencies in your operations. Leveraging our new AI engine, IT Glue Copilot, and more specifically, the Smart Create and Smart Relate functionalities, IT professionals can now get an interconnected view of their backup appliances and agents and an overall backup health overview in one pane.

These new features offer a smarter, more efficient way to manage and protect your data backups. They allow you to streamline your day-to-day tasks, proactively optimize your data backups and drastically enhance the troubleshooting processes — all at once.

Quick overview of appliance resources for optimal backup agent management

Historically, documenting individual servers and appliances can consume a considerable amount of your time as you do not want any human errors during the process. The information can also be hard to sift through in your original backup portal. This challenge becomes even more prominent when the volume of data and backup devices you manage grows continuously.

Leveraging the power of IT Glue Copilot, we have brought an intelligent backup documentation approach to the Datto Continuity integration to tackle this challenge. With the Smart Relate feature, powered by IT Glue Copilot, documenting and relating appliances and agents has never been easier. The feature enables IT professionals to put more tasks on autopilot so they can focus on more strategic initiatives.

Key benefits include:

• Seamless documentation: This feature documents Datto BCDR appliances and their respective agents, which are automatically related as well. It also brings in critical backup information, such as total disk space used and last backup.
• Automatic agent-appliance correlation: Smart Relate automatically correlates agents to their respective appliances, regardless of whether you manage a handful of devices or hundreds. This feature eliminates the manual effort of linking agents to appliances, saving time and reducing errors.
• Proactive storage optimization: Traditionally, IT professionals manually check every appliance and agent to understand if an appliance has sufficient volume or resources to manage assigned agents, consuming a considerable amount of their time. However, with this feature, IT professionals can now easily find out if an appliance is nearing its storage volume. If so, they can proactively add more resources to handle the agents, ensuring optimal data backup and recovery.
• Enhanced visibility: Easily scroll through the list of appliances to quickly identify unprotected or failed backups for each agent, bypassing the complexities of a backup portal.

Daily backup health audit

IT Glue Copilot’s Smart Create functionality introduces a streamlined approach to perform backup audits and ensure compliance.

Checking the backup status of devices across multiple clients is a tedious and time-consuming task that requires multiple hours per week. With the Datto BCDR Backup Health summary in IT Glue, IT teams can turn this into a five-minute task by having all important backup details consolidated in a single view. To facilitate this, Smart Create automatically creates and manages a new Backup Health flexible asset, compiling the most critical backup details in a single pane.

Key benefits include:

• Quick review: Effortlessly check details about Datto BCDR appliances, including total disk space as well as details of the related agents, such as any backup alerts, failed backups and unprotected volumes. 
• Global view: View at-a-glance backup details for all your appliances and quickly gain a comprehensive understanding of the most critical backup information of your managed environments. 
• Enhanced efficiency: Technicians can more efficiently monitor BCDR equipment and backup statuses from a single, easy-to-navigate platform that they are already used to consuming information from, reducing the need to log into the Datto portal repeatedly.

Speed up backup troubleshooting

Lapses in data backup can be critical because they can endanger all business-critical data as well as the business itself. These two new features ensure that no backup issues go unnoticed.

You won’t have to switch between different platforms to identify an issue — all critical backup information is consolidated and delivered to you in a single view. This also significantly speeds up the troubleshooting process, allowing technicians to quickly identify any issues related to the backup appliances and agents.

Easily manage your backup documentation with IT Glue

The enhanced backup documentation capabilities in IT Glue provide an ideal way to manage your backups and secure your IT infrastructure. By automating documentation and enabling the auto-relation of Datto BCDR appliances to agents with a Backup Health summary, IT Glue empowers IT professionals to optimize operations and ensure data continuity. This streamlines day-to-day tasks and significantly improves troubleshooting, allowing professionals to focus on delivering superior service to their clients. Embracing these innovative tools to streamline your backup management helps you stay ahead in the ever-evolving IT landscape.

Learn more about these features and how to set them up at this Knowledge Base link.

IT Glue is an award-winning, SOC 2-compliant documentation management platform that can help you streamline your IT operations and make the most out of your IT environment. With over 100 integrations to bring in your critical IT information and an intelligence-driven framework and structure to help standardize your processes, IT Glue will help you take your IT documentation to the next level.

Want to discover how to simplify your IT management and unlock the exponential efficiencies of your IT environment? Get a demo now.

The post Quickly Audit Backup Health in IT Glue appeared first on IT Glue.

Here’s how the Integrated Executive Summary transforms reporting to better highlight your achievements and the successful outcomes for your clients.

Streamlined data compilation and customization

Gathering and consolidating data from various tools into a single, comprehensive report has traditionally been a time-consuming and cumbersome task. The Integrated Executive Summary eradicates this hassle, providing MSPs with a seamless solution that not only saves time but also allows for the tailoring of reports to meet each client’s unique needs. By selecting metrics that best reflect the client’s organizational priorities, MSPs can customize the information included, ensuring that reports are both relevant and impactful.

Cohesive and insightful presentations

Maintaining a professional appearance across all reports can be challenging, especially when dealing with disparate data sources. The Integrated Executive Summary addresses this by ensuring all reports adhere to a unified visual standard, making data easy to understand and presentations more compelling. Furthermore, the addition of insightful dashboards into myITprocess presentations enhances strategic recommendations, enabling MSPs to back up their advice with up-to-date, easily manageable data.

Key metrics at your fingertips

Recognizing the critical business functions for MSP clients, myITprocess has grouped essential metrics into three main categories: service desk KPIs, network risks and backup metrics. This organizational structure simplifies the process of data consolidation, allowing MSPs to focus on delivering value through efficient service ticket management, comprehensive security measures and robust data backup solutions.

Service desk KPIs

Effectively managing the influx of service tickets is a significant factor in building trust with clients. This transparency not only reinforces client confidence but also showcases the MSP’s commitment to prompt and effective problem resolution.

The Integrated Executive Summary provides deep insights into the following service desk KPIs:

• Ratio of open to closed tickets: Showcases the MSP’s ability to efficiently resolve issues, maintaining operational continuity for clients.
• Average resolution time: Demonstrates the speed at which problems are resolved, directly impacting client satisfaction.
• Integration with Autotask or BMS: Enables the inclusion of service desk metrics such as ticket volume, time to resolution and adherence to service-level agreements (SLAs), showcasing the quality of service delivery.
• Service delivery score: Offers a glance at your performance across various services delivered, including Asset Management, Software Monitoring, Antivirus and Patch Management, via Datto RMM.

Network risks

With cyber threats on the rise, prioritizing network security has never been more critical. This feature simplifies the communication of security initiatives, allowing MSPs to detail their efforts in defending clients’ networks.

From overall health assessments to specific risk metrics, MSPs can now provide a clear picture of the following proactive security measures:

• Overall network health: Assess the efficiency and health of the network infrastructure to ensure optimal performance.
• Hardware component performance: Gain insights into the status of critical hardware to preemptively address potential issues.
• Software application state: Evaluate software applications for improvements, enhancing functionality and security.
• Security protocol vulnerabilities: Monitor and mitigate vulnerabilities to strengthen defenses against cyber threats.
• Password policy integrity: Verify the strength of password policies to prevent unauthorized access.
• Comprehensive risk metrics: Utilize key risk metrics from Network Detective Pro for a thorough security overview.

Backup metrics

Data backup is a cornerstone of any robust IT infrastructure, yet its importance is often overlooked by clients. The Integrated Executive Summary brings backup metrics to the forefront, offering a detailed overview of backup health and reinforcing the MSP’s role in ensuring data security and business continuity.

The Integrated Executive Summary provides insights into the following backup metrics:

• Cloud-based data integrity: Gather insights into the health of Microsoft Azure, Microsoft 365 and Google Workspace backups, affirming data availability.
• Endpoint and server backup health: Monitor the backup status of PCs and servers to guarantee data is securely backed up and ready for quick recovery.
• Local storage utilization: Understand device storage use for efficient resource management.
• Update necessity: Stay informed on devices requiring updates to maintain performance and security.
• Backup infrastructure overview: Leverage a detailed look at the backup status across various platforms including Datto BCDR, Datto Endpoint Backup, Datto File Protection and solutions for M365, Google Workspace and Salesforce.

Getting started

The Integrated Executive Summary feature within myITprocess represents a significant step forward in the way MSPs manage, present and leverage data to demonstrate value to their clients. By streamlining the data compilation process, enabling customization and providing key metrics on essential business functions, MSPs can now more effectively highlight their successes and reinforce the crucial role they play in their clients’ IT strategies.

To explore this feature further and discover how it can transform your executive summaries, visit our Knowledge Base article or book a myITprocess demo today.

The post Unlocking New Insights: Integrated Executive Summary Reporting in myITprocess appeared first on IT Glue.

Committed to this mission, we have been pioneering and setting the industry standard for how to manage IT documentation effectively. We leverage over 100+ integrations to bring in your critical information and an intelligence-driven framework and structure to help standardize your processes. All of this has been delivered on a platform that prioritizes security both from a platform perspective (SOC 2 Type II compliant) and a management perspective (with features such as password rotation, IP access control and Vault) to ensure your data in IT Glue remains completely secure.

IT Glue will always continue to improve upon and enhance its core functionalities to take IT documentation to the next level. The innovations and roadmap we shared on the IT Operations Q1 2024 Product Update webinar are a testament to that. 

Let’s take a look at what’s new on the IT Glue side. Meanwhile, you can also view the recording of the IT Operations Q1 2024 Product Update HERE. [Insert Webinar Recording Link]

By looking at industry needs and our customers’ feedback, we have identified the need to focus on innovation in these six categories:

Intelligence

Embracing the new industry trends of intelligence and automation is the key to working smarter — your tools should be able to handle a significant portion of the workload for you. Our latest updates focus on elevating intelligent, automated documentation to new heights by focusing on the three pillars of integration: intelligence, intelligent automation and actionable intelligence.

Integration intelligence

Over the years, we have been building a strong foundation for an intelligence hub by bringing in more and more information into IT Glue from your various tools and sources. We are moving to the next level by effectively leveraging all this consolidated information to automate workflows that will help your team in their day-to-day.

• NOW LIVE! Datto SaaS Protection Integration: Auto-document Datto SaaS Protection details for Microsoft 365 and Google Workspace services directly in IT Glue for complete visibility and protection of your managed IT environments.
  • COMING SOON! Datto SaaS Protection User Insights: With this new addition, IT Glue users can effortlessly access and manage critical contact details related to Datto SaaS Protection directly within their IT Glue platform. This integration ensures that all essential information, including contact names, emails and phone numbers, is seamlessly synchronized, providing a centralized hub for comprehensive data protection documentation.
• NOW LIVE! ADPassword Rotation Per Organization Scheduler: Those with a high level of compliance needs will be able to create unique rules defining rotation frequency and password complexity for each organization.
  • COMING SOON! Entra ID Password Rotation: Network Glue will let you set a schedule and rotate Entra ID passwords directly from IT Glue. ​Complimenting on-premises password rotation in IT Glue, you will no longer need to rely on third-party password rotation tools.
• NOW LIVE! SNMPv3 in Network Glue: As cybersecurity threats become more advanced, compliance requirements get stricter for your clients or organization. As a result, SNMPv3 has gained popularity among network devices and information collectors, providing assurance that all your devices will be discovered.

Discover how to automate your IT documentation at scale with Network Glue. Visit this page to learn more.

Intelligent automation

When your entire tool stack intelligently integrates with IT Glue, you will have your foundation set up, and you will be ready for intelligent automation that will skyrocket your team’s productivity.

The “Glue” of IT Glue collates all information in a single pane of glass through related items, improving operational efficiency and empowering your team to achieve predictable results when gathering information for ticket resolution. While linking related assets still involves manual efforts, this is going to change in 2024 as IT Glue is actively working on putting this task on autopilot for you.

• NOW LIVE! Datto Networking Integration: With the Datto Networking integration, you get real-time access to contextual hardware information alongside the rest of your documentation, allowing you to quickly identify the status of your hardware and troubleshoot any issues.
• NOW LIVE! Introducing a brand-new category in IT documentation — Smart Relate: Get real-time information on related items through automated relationship mapping.

• NOW LIVE! Datto Networking Access Points to Wireless Network: When you spin up a network, its Access Points will automatically get mapped to the Wireless Flexible asset inside IT Glue.
• COMING SOON! Microsoft Users to Devices: Microsoft 365 Contact will be automatically related inside IT Glue to their respective Intune devices.

Actionable intelligence

Once you consolidate and have all of your documentation connected, your team will be ready to perform effectively on tickets, projects and support. On that front, good quality documentation will help you set up predictable processes and results on your team’s daily tasks. This is where IT Glue actionable intelligence comes into play by streamlining your team’s everyday tasks.

• NOW LIVE! IT Glue Auto-Suggested Documentation in Autotask and BMS: With this feature, you can view IT Glue passwords and documents automatically suggested inside an Autotask or BMS ticket, allowing technicians to resolve issues more efficiently by having the information they need right at their fingertips.
• NOW LIVE! IT Glue Checklists in Autotask Tickets: This seamless integration allows you to access and utilize checklists directly from Autotask tickets, ensuring that critical tasks are efficiently executed every single time. This feature provides a centralized and structured approach to task management, allowing your team to stay organized and focused, reducing the time spent resolving tickets and troubleshooting.
• NOW LIVE! Datto RMM Web Remote Control and SNMP Data in IT Glue: Streamline your IT workflow with the enhanced IT Glue and Datto RMM integration. No more toggling between platforms — reduce ticket resolution times by accessing Datto RMM Web Remote and SNMP data directly within IT Glue. 

Security

In an era where digital threats loom larger than ever, ensuring the security of sensitive information is not just an obligation but a necessity. Our latest updates underscore our unwavering commitment to security, introducing advanced measures designed to fortify data protection while ensuring that your documentation journey stays effective and seamless.

• NOW LIVE! OTP Code – Copy Directly From Password List: With multifactor authentication (MFA) being increasingly leveraged all over the digital world, almost every shared password that your team uses will likely require a one-time password (OTP) code.​ Understanding the importance of OTP in your day-to-day work, we have launched a feature that allows you to copy an OTP code along with the password from the password list view. A more streamlined workflow with no more extra clicks.
• NOW LIVE! SSO for Offline Mode: Offline mode now supports offline MFA as well as single sign-on (SSO) as an authentication mechanism, ensuring a standardized authentication process for both the IT Glue web app and the Offline Mode browser extension. ​Enjoy a simplified user experience with enhanced security.
• COMING SOON! Password Complexity Selection: With this feature, you will be able to select a password complexity for password generation that is in line with your business requirements, including choosing the generated password type (e.g., passphrase), required character length and complexity.

Efficiency

We know that time is the most valuable asset for IT professionals, and that is why our latest updates are meticulously designed to optimize workflows and eliminate inefficiencies. These enhancements not only streamline processes but also empower IT teams to deliver superior service with greater speed and precision.

• NOW LIVE! New Flexible Asset Templates for IT Departments in Education — Student Asset Inventory and Grant Tracking: This is a feature that can be incredibly beneficial for IT teams in educational institutions.​ We have designed two Flexible Asset templates that will guide them through the process of documentation and structuring, offering benefits such as efficient device management, optimized resource allocation, personalized onboarding and support, and future growth planning.
• NOW LIVE! KaseyaOne SSO Auto-Provisioning: You can now automatically provision new technicians and other team members to seamlessly log in to any Kaseya module with a pre-defined role. You will no longer need to manually add new members to all the different tools in your stack one by one, wasting valuable time. 
• COMING SOON! Asset Type Selection for Runbooks: We believe that IT Glue as a platform should adapt to your needs rather than you adapting to our documentation​. For instance, when generating runbooks, you might want some extra flexibility to exclude passwords or to add certain flexible internal asset types and contacts. Soon, you will be in full control of deciding what asset types should be part of your runbook, whether for scheduled or manual generation.​

Client collaboration

In IT Glue, you can take your customer relationships to the next level by leveraging MyGlue for day-to-day collaboration and myITprocess for assessing clients’ technology risks and conducting QBR meetings for guaranteed project approvals.

Day-to-day collaboration with MyGlue

When it comes to client collaboration, MyGlue can save the day. It offers your clients a secure and flexible password management solution, allows you to securely share (SOC 2 Type 2 compliant environment) passwords or any other IT documentation with your clients that you already manage inside IT Glue, and empowers self-service through the MyGlue Help Center. ​It is particularly essential in co-managed environments as it provides transparency and allows you to collaborate on the same information so that important data is not lost.​

MyGlue was first launched as a solution for MSPs, but due to increased demand and industry evolution, we have now made it available for internal IT as well. IT departments can now leverage MyGlue to seamlessly collaborate with their end users across their organization, creating a secure company knowledge hub.

Make your IT team’s collaboration with clients and end users efficient, seamless and secure using MyGlue. Visit this page to learn more.

IT strategic planning with myITprocess

myITprocess is a tool that will guide you through running QBRs effectively. ​No longer will you need to manage a separate file and consolidate your notes manually. You can create meetings with automatically generated agendas, take notes and decisions while presenting to a client, and then automatically send a PDF file on approved projects upon the meeting’s completion. ​With myITprocess QBR management capabilities, you save at least two hours per client when it comes to scheduling and meeting management. ​

• NOW LIVE! Integrated Executive Summary: Consolidated reporting can transform your client presentations, save you time and ultimately, drive client satisfaction and business growth. With our latest feature, you can seamlessly include critical metrics from your core services and easily add these to your myITprocess presentations. Automatically include summary reports from Network Detective Pro, Autotask, Datto RMM and Datto Backup solutions in one pane directly in myITprocess, and easily present key stats of network risks, ticket resolution times and other insights on your service delivery performance. This feature will soon introduce summary reports from all IT Complete solutions, such as BMS, Graphus and more.
• COMING SOON! Device Lifecycle Management: Device lifecycle management provides MSPs with real-time asset tracking and secure access to device details. This will eliminate the need for yet another tool to find device warranty information for your clients. This feature will support Dell, Lenovo, HP and Cisco devices.​

myITprocess empowers you to elevate client relationships with client-facing executive summaries, IT roadmaps and interactive QBR presentations. Visit this page to learn more.

Mergers and acquisitions (M&A)​

In today’s ever-evolving IT landscape, the M&A trend is skyrocketing, and we want to provide you with the right tools to ensure you can stay at the top of your game. The merging of two companies represents a significant and complex transition, with challenges in harmonizing disparate structures, technologies, processes and cultures. However, having all your documentation in one place will allow your team to serve your clients without dropping the ball.  ​

IT Glue offers two features that will significantly simplify documentation alignment and consolidation between two companies.

• GlueConnect: GlueConnect helps you link two IT Glue accounts together so that a user from one account can easily access, use, edit and create information in the other account. This ensures your team can easily onboard and support newly acquired customers through M&A. It also allows your help desk to be productive immediately, even before the final migration of data to a unified PSA and RMM​​.
• Leverage IT Glue’s cross-account migration service to automate the recompilation of already documented information from one account to another. This allows you to maintain all asset relationships like tags, related items and document folder structure so that you don’t have to spend time on relating assets and documents again post-acquisition.​ While this service was already available in North America, it is now available for our Australian and European data centers as well.

Predictable cash flow

When you’re running a business, it’s important to get paid quickly. ConnectBooster is the ideal solution to help you with that. Once you’ve provided your IT services, ConnectBooster helps you cut time, save money and offer customer transparency, all while ensuring predictable cash flow. We’re excited to announce some new features that will make the whole process even easier:

• NOW LIVE! ConnectBooster Integrated Service Ticketing in Autotask and BMS: Receive important ConnectBooster notifications on Autotask or BMS service boards.
• NOW LIVE! Single Sign-On to ConnectBooster directly through your preferred SSO Provider. This is enabled via KaseyaOne. 
• NOW LIVE! Quebecois French Language Support: ConnectBooster partners and customers in Quebec can now experience their ConnectBooster portal in Quebecois French. 
• COMING SOON! UK Direct Debit Support (BACS): In addition to supporting credit card payments, ConnectBooster now supports direct debit, or BACS in UK. 
• COMING SOON! Credit Card Fee Adjustments Exception: You can strategically decide which clients should be exempt from credit card surcharges.

Enjoy streamlined and optimized financial operations, a solid cash flow foundation and unparalleled peace of mind with ConnectBooster. Visit this page to learn more.

The post IT Operations Q1 2024 Product Update Webinar Summary appeared first on IT Glue.

That’s where our 1-Click AD Password Rotation feature comes into play. It simplifies the process of rotating on-prem Active Directory (AD) passwords directly from IT Glue. This feature brings several benefits, including the ability to efficiently bulk-rotate passwords and automatically sync new ones back into AD. Let’s dive deeper into the intricacies of this feature.

We’re fully aware of the ever-evolving cybersecurity landscape, and we’re committed to continuously enhancing our features to meet these evolving challenges. With cyber threats constantly on the rise, we’re dedicated to providing users with the flexibility they need to maintain secure passwords and protect their data with ease. With this mission in mind, we’re thrilled to introduce two new live improvements: the AD Password Rotation Scheduler and Custom Roles.

1-Click AD Password Rotation: On-demand or based on a schedule (NEW)

Our first enhancement is the introduction of the AD Password Rotation Scheduler, which allows you to automate password rotation based on a user-defined frequency. In addition to on-demand rotation, this new capability puts password rotation on autopilot, enhancing compliance and security. IT Glue Administrators can set the preferred frequency for AD password rotation, and selected AD passwords on a predetermined schedule will undergo automatic rotation.

This means you can set up password rotation to align with your organization’s specific needs, ensuring that passwords remain fresh and secure without manual intervention.

1-Click AD Password Rotation: Centralized account management with Custom Roles (NEW)

In addition to the existing capabilities, we’ve added Custom Role functionality. Administrators and managers can now delegate network management tasks, specifically password rotation in Network Glue, to other technicians and team members who previously lacked this ability. By utilizing the Custom Role for 1-Click AD Password Rotation, permissions can be updated without interfering with access to other IT Glue features. This guarantees that all relevant team members will possess the required access to the crucial task of password rotation, enabling administrators and managers to allocate more of their time and attention to other responsibilities.

With the introduction of Custom Roles, your team can efficiently manage password rotation while streamlining access control and delegation.

AD Password Rotation Roadmap: What’s Next?

But we’re not stopping here. We’re committed to further improving this feature, and we have a roadmap of enhancements on the horizon:

• Scheduler Per Organization (Q4 2023): We’re working on a feature that will allow you to customize password rotation schedules on a per organization basis to match their unique needs, offering enhanced control and flexibility.
• Azure Passwords (Q1 2024): One of the most anticipated updates to this feature will be the addition of Azure passwords, providing a comprehensive solution for both on-premises and cloud-based password management.

Stay tuned for these exciting developments and more, as we continue to provide you with the most advanced and comprehensive password rotation solutions in the industry.

For more information on the new 1-Click AD Password Rotation features and how IT Glue can save you time, increase productivity, and enhance your cybersecurity efforts, please visit our Knowledge Base article. Discover why over 300,000 users trust IT Glue to save them time and increase their productivity with industry-leading, centralized and consolidated IT documentation.

The post Product Updates: 1-Click Active Directory Password Rotation for Enhanced Security appeared first on IT Glue.

During the IT Operations Q3 Product Update on August 22, 2023, we shared some exciting new features and updates released over the past few months. We also shared a product roadmap and a list of things you can expect from IT Glue, myITprocess and ConnectBooster in the near and far future.

This past quarter, our product innovation focused on these key themes: Business Continuity, Automation, Service Delivery, Client Collaboration and Automated Accounts Receivable.

Let’s take a look at what’s new! You can also view the recording of the IT Operations Q3 Product Update HERE.

Business Continuity

To ensure business continuity for any IT team, it’s crucial that your operations continue to run even in the face of potential emergencies. Additionally, your entire team must have access to your IT documentation at all times. This requires round-the-clock access to IT documentation and comprehensive backup documentation consolidated in one pane. Having access to backup details alongside the rest of your IT Glue documentation makes achieving compliance and securing your assets a breeze.

• COMING AUGUST 28! SSO Access Control Enhancement — Bypass Capability: The SSO Access Control feature allows you to enforce the use of SSO login for IT Glue should you wish to avoid local IT Glue logins. Coming soon, users on the SSO bypass list will be able to log in with SSO or with local credentials in case of an emergency.
• NEW! Password Export and Import With OTP Secret Key: With the IT Glue OTP feature, you can seamlessly access the OTP Secret Key, making the use of team-shared passwords easy and secure. OTP Secret Keys also allow you to import and export passwords, making onboarding a breeze and ensuring you can view crucial information even if you lose access to IT Glue.
• NOW LIVE! Offline Mode for Passwords (Beta Access): Offline Mode for Passwords gives you the confidence to ensure business continuity — with or without internet access. With the new IT Glue Offline Mode browser extension, information, such as user permissions, OTP codes, host-proof hosting and activity logs, will be preserved when using passwords during offline access.
• NEW! Datto SaaS Protection Integration: Auto-document Datto SaaS Protection details for Microsoft 365 and Google Workspace services directly in IT Glue for complete visibility and protection of your managed IT environments.
• NEW! Spanning Backup for Google Workspace and Microsoft 365: With Spanning for Microsoft 365 and Google Workspace integration in IT Glue, you can view your Mail, Calendar, Contacts and Drive backup details alongside the rest of your contact information in IT Glue. You can easily determine the user protection status for both Google and Microsoft solutions, along with other backup details in IT Glue, such as the last backup time, status, total protected asset size and asset backup time.
• COMING SOON! Datto BCDR DR Runbook: Similar to our Unitrends DR Runbook, Datto BCDR customers will be able to run a Disaster Recovery runbook directly from IT Glue. This feature provides you with up-to-date information about the continuity devices protected by Datto that need to be recovered, giving you confidence that disaster recovery will be executed within minutes, instead of hours.

Automation

Your tools should enable you to work smarter, handling a significant portion of the workload for you — and this is possible through automation. Smart, automated documentation can be your anchor during times of uncertainty and help you maximize efficiency daily.

• NOW LIVE! 1-Click AD Password Rotation: One of our most anticipated features, 1-Click AD Password Rotation, is now live and available to all IT Glue users with a Network Glue subscription. This feature lets you easily rotate on-premises Active Directory passwords directly in IT Glue with just one click to minimize credential stealing. The new password you rotate in IT Glue will be automatically updated in Active Directory as well, reducing human errors.
  • COMING SOON! Password Rotation Scheduler: For those with a high level of compliance needs, you will be able to create unique rules defining rotation frequency and password complexity for each organization.
  • COMING SOON! Password Rotation Custom Roles: To relieve administrators of the task of managing password matching, you can now delegate the administration of the Password Rotation feature to your technicians using custom role capabilities.
• COMING Q4! SNMP V3 in Network Glue: As cybersecurity threats become more advanced, compliance requirements get stricter for your clients or organization. As a result, SNMP v3 has gained popularity among network devices and information collectors, providing assurance that all your devices will be discovered.
• With the Datto Networking integration, you get real-time access to contextual hardware information alongside the rest of your documentation, allowing you to quickly identify the status of your hardware and troubleshoot any issues.
  • COMING SOON! Auto-Document Wi-Fi Credentials and Wireless Flexible Assets: Wi-Fi passwords are now automatically generated and stored within IT Glue as part of a Wireless Flexible Asset for a specific location. Additionally, all associated fields are thoroughly documented and tagged for the newly acquired site or sites. To keep this data automated and up to date, any information updated inside Datto Network manager will automatically be reflected in IT Glue.
• COMING AUGUST 28, 2023! Asset Archive Automation — Workflow Notifications: To further ensure operational efficiency and allow you to concentrate on essential tasks, IT Glue will now automatically remove all archived assets from your workflow rules. This ensures you won’t receive any unnecessary notifications or false alarms.
  • COMING SOON! Asset Archive Automation — Runbooks: You will soon also be able to automatically remove archived assets from your expiration list and runbooks.

Service Delivery

When it comes to your service desk, you want your team to efficiently manage tickets, decrease SLAs and reduce resolution times. You can achieve this by consolidating information in your documentation tool and PSA. Doing so will also enable you to reduce the cost-of-service delivery since you will no longer be wasting time looking for data across multiple systems and platforms.

• COMING SOON! IT Glue Auto-Suggested Flexible Assets in Autotask: With Auto-Suggested IT Glue Documentation in Autotask and BMS, you can view IT Glue Passwords and Documents automatically suggested inside an Autotask or BMS ticket, allowing technicians to resolve issues more efficiently by having the information they need right at their fingertips. In addition to seeing Documents and Passwords inside Autotask Tickets, we are adding an ability that allows you to set up rules for Flexible Assets, ensuring your team has all the relevant IT Glue documentation they need to resolve issues and close tickets faster.
• COMING SOON! Datto RMM Web Remote Launcher in IT Glue: To enhance the integration capabilities with Datto RMM, you will soon be able to initiate a web-based remote device session directly from IT Glue. This will be especially useful if your team happens to be using IT Glue when troubleshooting is needed.
• COMING SOON! Datto RMM Managed Networking Devices in IT Glue: Datto RMM offers a distinct capability to seamlessly discover both machines and network devices. Soon, you’ll be able to centralize all this information within IT Glue. This means you’ll have the ability to import vital SNMP details for networking devices, including information like uptime, serial numbers, OID and names for switches, firewalls and routers. These details will be updated in real-time within IT Glue as soon as you load the page.

Interested in learning more about IT Glue? Request a 1:1 call with a documentation specialist HERE.

Client Collaboration

In IT Glue, you can take your customer relationships to the next level by leveraging MyGlue for day-to-day collaboration and myITprocess for assessing clients’ technology risks and conducting QBR meetings for guaranteed project approvals.

• NOW LIVE! Automated QBR Management in myITprocess: Streamline your QBR meetings with myITprocess by automating the process of sending meeting invitations and creating agendas. After the meeting, post-meeting reports will be sent directly to attendees’ email inboxes. This automation removes the need for time-consuming administrative QBR tasks, making it easier to gain client cooperation and hold them accountable. This streamlined management of your meetings, from beginning to end, allows you to concentrate on discovering missed revenue opportunities and nurturing profitable client relationships.
• NOW LIVE! Autotask Automated Opportunity Creation in myITprocess: Automatically turn client-accepted myITprocess recommendations into Autotask Opportunities. This way, you can clearly track the progress of each recommendation and ensure the lifecycle of any project is seamlessly handled and executed on time, every single time.
• NOW LIVE! Compliance Manager Integration in myITprocess: Automatically turn risks identified in Compliance Manager into client-facing IT roadmap items for fast budget, timeline and project approvals. This integration helps you keep your client’s IT environments secure by providing you with complete visibility into their compliance risks alongside the rest of their technology misalignments in myITprocess.
• COMING SOON! Network Detective Pro Integration in myITprocess: Effortlessly link Network Detective Pro Executive Summaries to myITprocess QBR invitations and seamlessly present them alongside your client-facing myITprocess presentations within your IT Roadmap. This will make it easier for clients to visualize, track and understand different project proposals and quickly get them on board.

Interested in learning more about myITprocess? Get a demo and take your QBRs to the next level HERE.

Automated Accounts Receivable

When it comes to getting paid, cash is king. With business owners having to wear many hats, it is important that business documentation, task automation, security and client collaboration are as streamlined as possible. Once you have completed your IT services, getting paid is the next crucial step — and that is where ConnectBooster comes in. ConnectBooster has been proven to cut time, save money and offer customer transparency all while ensuring predictable cash flow. To make things as seamless as possible, we are excited to introduce some new features:

• COMING SOON! Customer Onboarding Checklist: The main goal of ConnectBooster is to help you grow and scale your business, but sometimes onboarding clients can involve a lot of manual and time-consuming work. For this reason, we created a checklist to help you structure and standardize the way you onboard so you don’t forget the important things.
• COMING SOON! Notifications to Autotask and Kaseya BMS: To better streamline internal admin workflows, we are offering the ability to create a ticket on a service board in addition to or in place of an email. Some of these will also be capable of automatic resolution, helping save you time.
• NOW LIVE! Dashboard Customization: With Dashboard Customizations, you will be able to customize your ConnectBooster Partner Portal to prioritize what you want to see. You will have the ability to select what analytics you would like to be displayed first, from Aging A/R total to Average Days Past Due.

Interested in learning more about ConnectBooster?

The post IT Operations Q3 2023 Product Update Webinar Summary appeared first on IT Glue.

For this past quarter, our product innovation focused on these main themes:

• Platform and Security
• Business Continuity
• Automation
• Services Delivery
• Client Collaboration
• Automated Accounts Receivable

Let’s take a look at what’s new! You can also view the recording of the IT Operations Q2 Product Update HERE.

Platform and Security

Not only is IT Glue SOC-2 Type II compliant, but it also has security features, such as enforced MFA, IP Access Control, SSO, permissions and Password Vault, that once set up will allow you to have confidence in protecting your most important assets.

Coming in June 2023, we are launching a security-focused workflow, Password Threat Notification, that will notify you if a certain amount of passwords were accessed within a specific amount of time. This will give you peace of mind, knowing that if there is any suspicious activity for your passwords, you will automatically be alerted and can take immediate action to ensure maximum protection.

Business Continuity

To ensure business continuity for any IT team, you need the ability to continue running your operations despite potential emergencies by enabling your entire team to have access to your IT documentation at any time.

• Offline Mode for Passwords — Beta Access NOW LIVE: Access to passwords is mission-critical for IT professionals to do their job. Offline Mode for Passwords gives you the confidence to ensure business continuity — with or without internet access. With the new IT Glue Offline Mode browser extension, information such as user permissions, OTP codes, host-proof hosting and activity logs will be preserved when using passwords during offline access.
• COMING SOON! Automated Account Backup With OTP Secret Key: IT Glue Account Exports will soon include One-Time Password (OTP) Secret Keys, ensuring business continuity at all times. You can have peace of mind knowing that if you lose access to IT Glue, you will still be able to get the OTP Secret Key, so your team can still obtain crucial information to carry out their tasks.

Bringing backup details next to the rest of your IT Glue documentation makes compliance and keeping your assets secure a breeze.

• COMING SOON! Spanning Backup for Google Workspace: With Spanning Backup for Microsoft 365, you can view your Microsoft Mail, Calendar, Contacts and OneDrive backup details altogether alongside user information that’s already in IT Glue. You can soon expect Spanning Backup details from your Google Workspace to be readily available in IT Glue as well, all in one pane, further enhancing your backup documentation.
• COMING SOON! Datto SaaS Protection: Auto-document Datto SaaS Protection details for Microsoft 365 and Google Workspace services directly in IT Glue for complete visibility and protection of your managed IT environments.

Learn more about the Datto Continuity, Unitrends and Spanning integrations in IT Glue HERE.

Automation

Your tools must enable you to work smarter and should do a lot of the heavy lifting for you. This is possible through automation — smart, automated documentation can be your anchor during times of uncertainty and help you maximize efficiency daily.

• One of our most anticipated features — 1-Click AD Password Rotation — is now live and available to all IT Glue users with a Network Glue subscription. This feature lets you easily rotate on-premises Active Directory passwords directly in IT Glue with just one click to mitigate credential stealing. The new password you rotate in IT Glue will automatically update in Active Directory, reducing human errors.
  • COMING SOON! Password Rotation Scheduler: For those with the demand for a high level of compliance needs, you will be able to create unique rules defining rotation frequency and password complexity for each organization.
• With the Datto Networking integration, you get real-time access to contextual hardware information next to the rest of your documentation, so you can quickly identify the status of your hardware and troubleshoot any issues.
• In IT Glue, you can now manually archive assets like configurations, contacts, flexible assets and passwords. Later this year, with Asset Archive Automation, you will be able to automate this process, making you and your team more efficient. In addition, we plan to remove any workflows that were previously set up for archived assets.

Service Delivery

When it comes to your service desk, you want your team to efficiently manage tickets, decrease SLAs and reduce resolution times. You can achieve this by consolidating your information in your documentation tool and PSA. It will also enable you to reduce the cost of service delivery because you no longer have to waste time looking for data across multiple systems and platforms.

• With Auto-Suggested IT Glue Documentation in Autotask and BMS, you can view IT Glue Passwords and Documents automatically suggested inside an Autotask or BMS ticket, allowing technicians to resolve issues more efficiently by having the information they need right at their fingertips.
• With IT Glue Embedded Checklists in Autotask and BMS, your technicians can standardize help desk activities and ensure they are accurately troubleshooting any issues, each time.
• With the Datto RMM and VSA 10 integrations, your technicians can easily access the IT Glue passwords and documents that are needed to remote control a device, investigate a problem or execute a patch update.

Interested in learning more about IT Glue? GET A DEMO

Client Collaboration

In IT Glue, you can take your customer relationships to the next level by leveraging MyGlue for day-to-day collaboration and myITprocess for assessing clients’ technology risks and conducting QBR meetings for guaranteed project approvals.

• NOW LIVE: Automated QBR Management in myITprocess: Conduct QBR meetings effortlessly with automated meeting invitations and agenda creation directly from within myITprocess, and post-meeting reports delivered straight to the attendees’ inboxes. Save time by eliminating QBR administrative tasks, easily get client buy-in and hold clients accountable with effortless meeting management from start to finish so you can focus on uncovering missed revenue opportunities and cultivating profitable client relationships.
• NOW LIVE: Autotask Automated Opportunity Creation in myITprocess: Automatically turn client-accepted myITprocess recommendations into Autotask Opportunities so you can clearly see their progress and ensure the lifecycle of any project is seamlessly handled and timely executed, every single time.
• Coming Soon! Compliance Manager integration in myITprocess: Automatically turn risks identified in Compliance Manager into a client-facing IT roadmap for fast budget, timeline and project approvals. This integration helps you keep your clients’ IT environments secure by having complete visibility into their compliance risks along with the rest of their technology misalignments in myITprocess.
• Coming Soon! Network Detective Pro integration in myITprocess: Easily attach Network Detective Pro Executive Summaries to myITprocess QBR invites and present them alongside the rest of your IT roadmap with the client-facing myITprocess presentations. This will make it easier for clients to visualize, track and understand different project proposals and quickly get them on board.

Interested in learning more about myITprocess? GET A DEMO

Automated Accounts Receivable

When it comes to getting paid, Cash is King! With business owners having to wear many hats, it’s important that things are streamlined as much as possible. This is applicable to documentation, automation, security and client collaboration. Once you have completed your service, getting paid is the next crucial step and that is where ConnectBooster comes in. ConnectBooster has been proven to cut time, save money and offer customer transparency all while ensuring predictable cash flow. To make things as seamless as possible, we are excited to be introducing some new features:

• Coming Soon! Customer Onboarding checklist: The main goal of ConnectBooster is to grow your business, but sometimes onboarding clients can be a lot of manual mundane work, so we created a checklist to help you structure and standardize the way you onboard so you don’t forget the important stuff and make it more systematic.
• Coming Soon! AutoPay & Customer Notifications: To get even more out of your solution we are excited about the AutoPay & Customer Notifications Scheduler. This will give you the ability to select when to process autopay, and when to send out certain notifications.
• Coming Soon! Dashboard Customization: With Dashboard Customizations, you will be able to customize your ConnectBooster Partner Portal to prioritize what you want to see. You will have the ability to select what analytics you would like to be displayed first from Aging A/R total to Average Days Past Due.

Interested in learning more about ConnectBooster? GET A DEMO

The post IT Operations Q2 2023 Product Update Webinar Summary appeared first on IT Glue.

This time, our innovation focused on critical factors, such as security, business continuity, automation, service desk efficiency and client relationships. Here’s a glimpse of our updates in IT Glue.

Security

Not only is IT Glue SOC-2 Type II compliant, but it also has many user-controlled security measures like enforced MFA, IP Access Control, user permissions and Password & Quick Notes Vault, that once set up, allow you to be confident about protecting your most important assets.

During the webinar, we covered the new SSO Access Control feature that lets you choose how individual users log in to IT Glue – either exclusively via your SSO provider or directly with their IT Glue credentials. With the option to toggle off SSO Access Control login for specific users, you can completely control their login experience. All users will still be protected with IT Glue MFA if they can log in with their IT Glue credentials.

We also announced plans to bring Geo-Location Access Control to IT Glue.

Business continuity

When discussing business continuity, we look at the features that allow you to continue with mission-critical business operations in the event of a disruption. ​Your everyday tools should be secure and resilient in the face of the unexpected. Here are the features we recently launched to ensure business continuity for your organization.

• Automated Account Backup
• Datto Continuity Enhanced Integration
• Unitrends DR Runbook
• Spanning Integration
• Offline Password Access (Coming in Q2)
• IT Glue & Datto SaaS Protection (Coming in Q2)

Automation

• With the new Datto Networking integration, there are no more blind spots. Gain complete visibility into your client’s entire environment, with real-time access to contextual Datto Networking hardware information next to the rest of your documentation. Easily resolve any issues without switching tools and losing valuable time. Quickly identify the status of your Datto Networking hardware and troubleshoot any issues with the auto-sync of device details.
• Available through Network Glue:
  • Automated on-prem and Azure AD Documentation
  • 1-Click AD Password Rotation (Now in Beta)
• Network Detective Pro Enhanced Integration

Service Desk Efficiency

When it comes to your service desk, you want your team to efficiently manage tickets, decrease SLAs and reduce resolution times. ​You can achieve this by consolidating your information in your documentation tool and PSA. It will also enable you to reduce the cost-of-service delivery because you no longer have to waste time looking for data across multiple systems and platforms. We covered the following Service Desk Efficiency features and integrations during the webinar.

• With the new Auto-Suggested Documentation in Autotask, you can view IT Glue Passwords and Documents automatically suggested inside an Autotask ticket, allowing technicians to resolve issues more efficiently by having the information they need right at their fingertips. It reduces tab switching, giving you back more time and enabling you to serve your customers better.
  • This integration lets you view IT Glue Checklists directly inside Autotask Accounts, helping you standardize account activities and ensure they are accurately performed each time.
• BMS Dashboard
• BMS Opportunity Finder
• Datto RMM enhanced integration

Client Relationships

No matter how effective your team is, your clients don’t always recognize their value. To overcome this, IT Glue is committed to providing you with the tools to ensure your work doesn’t go unnoticed. In turn, the features we covered during the webinar will help you create profitable client relationships and uncover missed revenue opportunities.

• With the new Automated QBR Meeting Management, you can effortlessly conduct QBR meetings with automated meeting invitations, agenda creation directly from within myITprocess and post-meeting reports delivered straight to attendee inboxes. Save time by eliminating QBR administrative tasks, easily get client buy-in and hold clients accountable with effortless meeting management from start to finish.
• Automated Autotask Opportunity Creation from myITprocess
• Automated Roadmap Prioritization in myITprocess
• Integration with Kaseya Compliance Manager (coming in Q2)

Get the most out of IT Glue

The post IT Glue Q1 Product Update Webinar Summary appeared first on IT Glue.

The IT team, for example, needs to know what hardware and software assets the company is using, to properly evaluate the cybersecurity risks that an organization faces. If asset management sits with a procurement or finance team, there will inevitably be a gap in communication and the IT team will find itself trying to secure the company’s environments without ever really having a clear view of the entire IT environment.

Another major challenge in IT is managing people. As explained by IT Glue’s GM and CTO, Nadir Merchant, “Growth is much easier when you have everyone on the team following the same processes. When the process is separated from what, who, and why, it’s much more difficult for IT to grow. Connecting asset management with processes, passwords, SOPs, and any other information the IT team needs allows for IT departments to scale with the rest of the company.”

This is where Vancouver-based IT Glue is creating a difference. IT Glue is the first documentation solution that is purpose-built by IT pros that consolidates asset management, passwords, and SOPs in one, and from an IT perspective rather than a procurement or finance team perspective.

IT Glue’s product team believes that asset management starts with hardware and software assets but goes far beyond that. It’s documenting the SOPs that relate to that asset (i.e. processes and troubleshooting), passwords to access the asset, vendor information such as for servicing or parts), expiries, and user information to identify who has what assets. IT Glue brings all IT documentation under one roof. Instead of having SOPs in one system, asset information in another, and user info someplace, else, resulting in information sprawl, IT Glue centralizes everything and gives you a single source of truth. “Integrations are a powerful means by which IT Glue makes this happen. We have over 55+ integrations, including ServiceNow, Meraki, Intune, Jamf Pro, Microsoft365, Active Directory, Azure, and many more,” explains Merchant.

Built by the IT Team for the IT Team

What makes IT Glue stand out from the crowd is that the company is built for the IT department. It’s a different approach than the usual IT asset management systems – in fact, IT Glue is complementary to what the big names are doing, because of its unique focus on the needs of IT pros – focusing on security, service desk efficiency, and making sure that the IT department understands how the different assets are connected to one another. Because it is built for IT, the company has hardware and software templates to get started without reinventing the wheel. And to help make documentation easy, IT Glue has over 100+ quick-start templates so that it can streamline processes.

SOC 2 is the gold standard for SaaS security, and Type II means that the IT Glue systems are routinely vetted for compliance with the SOC 2 standard. “We recognize that we’re storing valuable and sensitive information, and because of that, we have built security into every aspect. It’s not just SOC 2, it’s a full slate of security features so that you can have the utmost trust in how your sensitive data is handled and stored,” points out Merchant.

Solving Everyday Challenges

IT Glue was launched in 2014, and before that, it was the internal product of a managed service provider. They used IT Glue to help manage their documentation. Over time, the company grew rapidly in that space, as the team was solving a problem that everybody knew they had but was at a loss to solve internally. In recent years, IT Glue has had a lot of technicians move out of managed services and into internal IT teams, and they bring IT Glue with them because nobody’s doing what IT Glue’s team does. Documentation is a problem that every IT professional faces at one point or another. “We make documentation not just easy to create, but powerful to use, and that’s a real eye-opener for any IT pro,” extols Merchant.

Since opening its doors, IT Glue has delivered pioneering solutions to its customers. Merchant recalls an instance when the company assisted Bell’s Brewery, one of the largest craft breweries in the United States, with five sites and around 600 employees. IT Glue is fantastic for a centralized IT team servicing multiple job sites – having everything documented in IT Glue saves helps the IT team cut down on on-site visits. The company’s SysAdmin, William Richardson, came from an MSP and knew right away that IT Glue would improve the efficiency of his team at Bell’s. Their documentation was spread out over multiple different systems, but since they’ve been centralizing everything in IT Glue, it’s a lot easier to find reliable information in a timely manner. They’re experiencing benefits in faster response times, less downtime, speedier onboarding, and improved password security.

At IT Glue, the company’s innovations are focused on three main factors, including documentation automation, internal automation, and security. In the past year, IT Glue has deepened its relationship with Microsoft considerably. They’re the biggest player in IT, most companies use their products, and IT Glue is working with them to make documentation that much easier. “We’ve got integrations with Intune, Azure AD, Microsoft 365, Active Directory, even Teams, and there’s more where that came from. We want IT Glue to work seamlessly with the tools that IT pros use daily. Doing this will allow us to continually add more value for IT professionals,” concludes Merchant.

LEARN MORE ABOUT IT GLUE

The post IT Glue: Redefining IT Asset Management appeared first on IT Glue.

IT Glue Vault

It’s time to boost password security by enabling IT Glue Vault. This feature allows you to set a user-specific passphrase to access the passwords stored inside the Vault. Nobody else can see your IT Glue Vault passwords since the only person who knows the user-specific passphrase is you.

IP Access Control

With sophisticated threats to data increasing exponentially, limiting access by isolating threats is a great way to boost data security.

IP Access Control allows you to limit IT Glue access to a specified list of IP addresses or a range of IP addresses. Once you have entered the specified IP addresses, requests from an IP address list outside the allowed list or range will be denied. You can also add notes beside each listed IP address or range of IP addresses.

Workflow (Password Workflows)

Workflows are your alerting sensors in IT Glue. When managing passwords stored in IT Glue, you can set up various workflow triggers based on the actions taken by the user, such as adding a password, updating a password, etc. For instance, if you wish to receive a notification whenever someone accesses sensitive passwords in your system, you can set up a workflow trigger for password access and specify the list of people who must be notified.

Business Personal Passwords

You can store your business personal passwords in IT Glue. In the passwords section, you can find both “shared” and “personal” tabs that give you a list of all the personal passwords you’ve stored in the system. The business personal passwords here are accessible only to you, and you can find the “only me” security option checked in the security section. Both shared and business personal passwords can be accessed and auto-filled with your browser extension.

Checklists and Checklist Templates

Checklists are a great way to manage and ensure accountability for your repeat projects. IT Glue has many out-of-the-box checklist templates to help you manage your critical tasks. For instance, you can find templates for onboarding/offboarding your technicians, deploying new workstations and more.

You can tag people to individual steps to hold them accountable for completing that step. You can also create templates or edit any existing steps as per your requirements. A new feature we introduced last year was the ability to specify checklists for a particular client. This helps you keep certain templates available only to specific parties instead of making them global.

Runbook

Runbooks allows you to generate professionally formatted documentation packages in PDF format. Most importantly, you can also access structured information in IT Glue offline. With this feature, you can create runbooks for individual, multiple or all clients simultaneously. You can gain greater visibility into various assets and the relationships among them.

Microsoft Integrations (Microsoft 365, Intune and Active Directory)

IT Glue comes with a robust integration of Microsoft solutions, including Microsoft 365, Intune, Active Directory and Azure AD. Automate and consolidate cloud, hybrid and on-prem multitenant user information from Azure AD, Active Directory and Microsoft 365 into one pane. For instance, you can view all your Microsoft 365 licenses, the accounts of these licenses and the number of active, consumed and unused seats per license. Additionally, you can also easily view the last login and last password change from Active Directory.

With the Intune integration, you can complete your device information in IT Glue for a consolidated view of your managed, unmanaged and mobile devices in a single pane.

Automated Account Backup

With Automated Account Backup, you can automatically export your account data and ensure the availability of an up-to-date, recent backup in case of an emergency. This will ensure that your information will always be accessible.

MyGlue Help Center

The MyGlue Help Center serves as a knowledge base for your clients, and you can use it to manage the “help” articles you’ve already put together. If your clients face any minor issues, they can check out these knowledge articles and find a solution before reaching out to you for help. In the IT Glue platform, you can view, edit, update or change access for any articles in the MyGlue Help Center. Your clients can become self-sufficient when dealing with minor issues, and you can reduce your overall ticket count.

GlueConnect

If you want to outsource some of your service desk functions, you can grant your third-party provider access to your data in IT Glue with GlueConnect. This allows them to be as productive as your in-house team, providing significant opportunities to grow your business. It is also the
most secure and efficient way to bring documentation from different accounts together. In addition, during M&As, rather than converging multiple PSAs, RMMs and IT Glue instances, MSPs can link multiple IT Glue accounts and cross-support all customers right away.

Request a demo today to learn more about our award-winning SOC 2-compliant documentation management platform features.

The post Top 10 IT Glue Features You Need to Immediately Start Using in 2023 appeared first on IT Glue.

If you are an IT professional, you are most likely managing dozens of assets that need protection, and your large tool stack is only complicating things further. This can change with our new Datto Continuity integration, which can bring in your backup information where the rest of your documentation resides for maximum efficiency and asset protection. 

By consolidating all of your assets alongside device backup information in one place, you can easily ensure your clients’ networks are never at risk. With the Datto Continuity integration, all backups will be synced to IT Glue so that you can easily review crucial backup information, determine the integrity of a network’s protection status, and quickly identify out-of-compliance issues and rectify them as needed. 

Consolidate all your assets and backup information

IT Glue is trusted by over 13,000 IT professionals as their single source of truth for all information in the IT environments they manage. With the growing number of IT Glue integration, you can have a consolidated view of your IT environment by bringing in important information from your tech stack including PSA, RMM, network monitoring, Microsoft and now Datto Continuity. 

Backup is not a tool technicians access every day. By pulling the information into IT Glue, which is accessed daily, technicians will have more visibility. 

The Datto Continuity information enriches your existing IT Glue configurations by bringing you fields you are already familiar with in Datto. 

Complete backup details in one pane

With this integration, you can see all the details about your backups directly in IT Glue, including the Datto SIRIS appliance and the protected assets. 

Datto SIRIS appliance: 

Automatically document Datto SIRIS appliance as IT Glue Configuration that will include details such as used storage (local), available storage (local), cloud storage used and last check-in time. 

Protected assets: 

You will get a single view for last backup time and last backup status. Additionally, you can easily determine whether the backup was successful, the latest recovery point for the backup and whether to use onsite or Datto’s cloud. This will help you quickly determine whether the configuration is protected. 

The following fields from Datto will be visible in IT Glue as Device Details as per the latest backup: protected volumes count, unprotected volumes count, protected names and unprotected names. 

Validate backup status and ensure integrity

Your clients are trusting you to ensure the continuity of their businesses, and you must aim to deliver on that promise. At a quick glance, validate the integrity of the protected configuration with a screenshot and the time stamp to ensure the backup is bootable. 

• You can see the integrity of your last backup by verifying when a successful screenshot was taken. You can provide a historical backup integrity summary information about the last 10 backups.  
• You can also quickly determine whether a client and their assets are protected with a single view for last backup time, last backup status, whether the backup was successful and the latest recovery point that you have offsite in Datto’s cloud. 
• Datto data volume updates will show up in IT Glue as well. This enables you to check whether volumes are protected, whether anyone added a new volume and whether a backup was set up. 

To learn more about the Datto Continuity integration, check out the Knowledge Base article.

I want a Demo!

The post New Integration: Datto Continuity appeared first on IT Glue.